Open to opportunities

Ravyn Bridges

@ravynbridges

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Experienced caregiver and customer service professional with 6+ years.

United States

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What I'm looking for

I am looking for a role that values empathy and effective communication, where I can contribute to customer satisfaction and support.

I am an experienced caregiver and customer service professional with over 6 years of experience. My journey has been marked by a commitment to customer satisfaction and effective communication. I take pride in achieving an 87% Customer Satisfaction (CSAT) score and improving productivity by 15% in my previous roles. My experience spans various positions, including a CX Representative at Patagonia, where I delivered exceptional service and built rapport with customers through empathy and active listening.

In my role as a caregiver for my disabled mother, I have honed my problem-solving skills and ability to manage multiple responsibilities effectively. I prioritize creating a positive and supportive environment, ensuring that my mother's needs are met while maintaining clear communication. My diverse background in customer service, coupled with my caregiving experience, has equipped me with the skills necessary to excel in fast-paced environments and foster strong relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

Self Employed

Jan 2019 - Present (6 years 4 months)

Provided physical support and rehabilitation for my disabled mother, managing all caregiving responsibilities including scheduling and transportation. Cultivated a positive environment prioritizing well-being through effective communication and problem-solving.

Effective Communicator Problem Solving Time Management

Digital Order Picker

Walmart

Apr 2024 - Jun 2024 (2 months)

Ensured timely picking and delivery of online orders while managing the backroom during closing hours. Maintained order accuracy and collaborated with team members to meet daily targets.

Time Management Problem Solving Team Collaboration

CX Representative

Patagonia

Oct 2023 - Oct 2023 (0 months)

Achieved an 87% Customer Satisfaction score while delivering exceptional service through online chat. Demonstrated empathy and active listening to de-escalate situations and build rapport with customers.

Customer Satisfaction Chat Support Problem Solving

Inker

Custom Ink

May 2022 - Jul 2023 (1 year 2 months)

Provided exceptional service in designing apparel while adhering to budget requirements. Enhanced internal processes leading to a 15% increase in productivity and resolved 40-50 customer inquiries daily.

Graphic Design Problem Solving Customer Satisfaction Multitasking

Insurance Sales Agent

TTEC

Jul 2021 - Dec 2021 (5 months)

Excelled in navigating complex insurance details and tailored options for customers. Quickly learned proprietary software and achieved a record of positive outcomes.

Customer Service Problem Solving Technical Support Communication Skills

Customer Service Rep/Closing Crew

Kmart

Jun 2018 - Nov 2018 (5 months)

Maintained a welcoming shopping environment and addressed escalations with empathy. Ensured well-stocked shelves and honed multitasking abilities during busy store closures.

Customer Service Conflict Resolution Multitasking Communication Skills