rancis fermon

Manage and coordinate incoming commercial accounts to ensure smooth onboarding and client satisfaction, develop long-term initiatives to improve growth and efficiency, and train staff on company procedures.

Ensured passenger safety by monitoring and securing the cabin, delivered clear safety demonstrations, and completed detailed post-flight reports on inventory and equipment condition.

Performed pre-boarding safety checks and assisted passengers to ensure comfort and safety while operating independently on assigned flights.

Processed check-ins, reservations, and guest inquiries using hotel management systems, anticipated guest needs to deliver personalized service, and maintained accurate daily records and accounts.

Completed coursework in Business Administration focusing on core business principles and administrative practices between 2011 and 2014.