Araceli Urbina

I am an outgoing and dependable bilingual professional with a proven track record in fast-paced, customer-facing environments. My strong communication skills and ability to multitask allow me to thrive under pressure while maintaining a friendly and welcoming atmosphere. I am a quick learner who adapts easily to new challenges and enjoys working in team-oriented settings.

In my role as an Operations Specialist at Coast Flight Training, I coordinated daily flight schedules, monitored operations, and managed billing and invoicing. My attention to detail ensured that discrepancies were logged accurately and that aircraft maintenance was coordinated effectively. Additionally, my experience as a Barista at the University of San Diego honed my customer service skills, where I resolved guest issues and maintained high standards of service.

As a Quality Assurance Assistant Manager at Barsala, I supported the management of 50 units, implementing QA policies and conducting inspections to uphold quality standards. I am passionate about delivering exceptional service and continuously seeking ways to improve processes and enhance customer satisfaction.