Viviane Alencar
@vivianealencar
I am a customer service professional with over 10 years' experience.
United StatesWhat I'm looking for
I am a customer service professional with over 10 years of experience helping people feel heard, supported, and valued — even in fast-paced, high-responsibility environments.
I've served as a Flight Attendant (Latam Airlines, 2018–2024), Check-in Leader (Latam Airlines, 2016–2018) and Check-in Agent (Latam Airlines, 2014–2016), developing strengths in Safety & Emergency Procedures, conflict resolution, and operational oversight.
I stay calm under pressure, follow procedures rigorously, and bring leadership in customer care, crisis management, and team coordination; I speak Portuguese, English and Spanish and seek roles where I can enhance passenger experience and safety.
Experience
Work history, roles, and key accomplishments
LAFlight Attendant
LATAM Airlines
Jan 2018 - Jan 2024 (6 years)
Performed safety and emergency procedures onboard from 2018–2024, resolving passenger issues and delivering calm, customer-focused service while maintaining compliance with security protocols.
LACheck-In Leader
LATAM Airlines
Jan 2016 - Jan 2018 (2 years)
Led check-in operations from 2016–2018, coordinated team workflows, managed conflict resolution, and ensured compliance with reservation and ticketing procedures to support on-time departures.
LACheck-In Agent
LATAM Airlines
Jan 2014 - Jan 2016 (2 years)
Handled reservation and ticketing duties from 2014–2016, provided customer service, resolved passenger issues, and supported compliance and security checks to streamline boarding.
Education
Degrees, certifications, and relevant coursework
UMUniversidade Anhembi Morumbi
Bachelor of Civil Aviation, Civil Aviation
2014 - 2017
Completed a Bachelor of Civil Aviation at Universidade Anhembi Morumbi from 2014 to 2017.
Center of Language
Language Studies
2012 - 2016
Completed language studies focused on English and Spanish from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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