Courtney User
@courtneyuser
Dedicated aviation professional with a passion for customer service.
What I'm looking for
I am a highly motivated and detail-oriented individual with a strong background in aviation and customer service. With experience in various roles, including baggage handling, security coordination, and deice coordination, I possess a unique understanding of the importance of safety and efficiency in fast-paced environments. My excellent communication skills and ability to work well under pressure have allowed me to provide exceptional service to passengers and clients alike.
Throughout my career, I have demonstrated my ability to adapt to new situations and take on additional responsibilities. As a Ground Security Coordinator, I conducted threat and vulnerability assessments, and as a Deice Coordinator, I led training for the deice season. My experience in the aviation industry has given me a strong foundation in safety protocols and procedures.
In addition to my aviation experience, I have also worked in customer-facing roles, including as a hostess and business office assistant. These roles have taught me the importance of providing excellent customer service and ensuring that all details are handled properly. I am excited to bring my skills and experience to a new role and continue to grow as a professional.
Experience
Work history, roles, and key accomplishments
Ground Security Coordinator
Envoy Airlines
Sep 2022 - Sep 2023 (11 months)
Conducted airport threat, vulnerability and risk assessments, and planned and audited airport security.
Deice Coordinator
Envoy Airlines
Sep 2022 - Sep 2023 (1 year)
Led training for deice season and coordinated deice operations.
Cross Functional Agent
Envoy Airlines
Jun 2021 - Sep 2023 (2 years 3 months)
Loaded and unloaded baggage, sorted and transferred passenger baggage, and provided excellent customer service to passengers.
Volunteer
Freedom Honor Flight
Sep 2022 - Sep 2022 (0 months)
Assisted with coordination, loading, and security of veterans and their guardians.
Hostess
Park Place
Nov 2019 - May 2021 (1 year 6 months)
Scheduled reservations, greeted senior residents, and ensured excellent customer service.
Business Office Assistant
WMU Office of Information Technology
Jun 2017 - Jan 2019 (1 year 7 months)
Supported administrative functions, scanned confidential documents, and managed reception area.
ACE Club Member/Vice President
Airline Pilots Association
Aug 2013 - Dec 2016 (3 years 4 months)
Secured guest speakers, led PR efforts, and networked with pilots and aviation enthusiasts.
Education
Degrees, certifications, and relevant coursework
Courtney hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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