Open to opportunities

Liz B

@lizb1

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Operations and hospitality manager focused on customer-first results.

United States

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What I'm looking for

I seek an operations or hospitality leadership role where I can manage teams, optimize scheduling and logistics, and deliver exceptional customer service while growing into greater operational responsibility.

I am an operations and hospitality professional with experience managing teams across transportation, retail, and food service environments, and a background as a certified nursing assistant. I excel at scheduling, dispatching, inventory control, cash handling and customer service, and I consistently deliver measurable improvements in store and shift performance.

My career highlights include logistics dispatching and load building for Fusion Transport, multi-unit restaurant management duties at Dunkin', and several years as a flight attendant where safety, regulatory compliance, and exceptional passenger service were priorities. I hold certifications in CNA and CPR and have been assessed proficient in management, scheduling, Excel, and customer service skills.

I am motivated, organized, and team-oriented, with hands-on experience training staff, preparing reports for leadership, and maintaining operational standards under pressure. I seek roles where I can apply operational leadership and customer-focused problem solving to improve efficiency and drive guest satisfaction.

Experience

Work history, roles, and key accomplishments

Operations Specialist

Fusion Transport

Jun 2022 - Jan 2024 (1 year 7 months)

Managed logistics operations including dispatching, scheduling, and building loads to support timely freight movement and reduce service delays.

Dispatching Scheduling Logistics Coordination Freight Customer Service MS Excel Time Management

Restaurant Manager

Dunkin

Jul 2020 - Jan 2022 (1 year 6 months)

Oversaw store operations including team scheduling, inventory counts, bank deposits, and monthly employee reviews to maintain store standards and report weekly performance to management.

Scheduling Inventory Management Team Leadership Store Operations Customer Service Reporting Time Management

Flight Attendant

Spirit Airlines

Apr 2021 - Dec 2021 (8 months)

Performed safety-related duties, delivered customer service to passengers, and participated in team training to ensure compliance with airline safety and service standards.

In Flight Safety Customer Service Teamwork Communication

Flight Attendant

Trans States Airlines

Jan 2017 - Apr 2020 (3 years 3 months)

Provided passenger assistance, served refreshments, adhered to FAA regulations, and trained for emergency situations while maintaining high customer service standards.

In Flight Service FAA Regulations Emergency Response Customer Service Team Collaboration

Shift Manager

CVS Pharmacy

Jan 2016 - Feb 2018 (2 years 1 month)

Assigned tasks, managed cash registers, signed for deliveries, resolved customer issues, and reported significant incidents to upper management, improving customer satisfaction.

Customer Service Staff Supervision