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@lizb1
Operations and hospitality manager focused on customer-first results.
I am an operations and hospitality professional with experience managing teams across transportation, retail, and food service environments, and a background as a certified nursing assistant. I excel at scheduling, dispatching, inventory control, cash handling and customer service, and I consistently deliver measurable improvements in store and shift performance.
My career highlights include logistics dispatching and load building for Fusion Transport, multi-unit restaurant management duties at Dunkin', and several years as a flight attendant where safety, regulatory compliance, and exceptional passenger service were priorities. I hold certifications in CNA and CPR and have been assessed proficient in management, scheduling, Excel, and customer service skills.
I am motivated, organized, and team-oriented, with hands-on experience training staff, preparing reports for leadership, and maintaining operational standards under pressure. I seek roles where I can apply operational leadership and customer-focused problem solving to improve efficiency and drive guest satisfaction.
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Work history, roles, and key accomplishments
Fusion Transport
Jun 2022 - Jan 2024 (1 year 7 months)
Managed logistics operations including dispatching, scheduling, and building loads to support timely freight movement and reduce service delays.
Dunkin
Jul 2020 - Jan 2022 (1 year 6 months)
Oversaw store operations including team scheduling, inventory counts, bank deposits, and monthly employee reviews to maintain store standards and report weekly performance to management.
Spirit Airlines
Apr 2021 - Dec 2021 (8 months)
Performed safety-related duties, delivered customer service to passengers, and participated in team training to ensure compliance with airline safety and service standards.
Trans States Airlines
Jan 2017 - Apr 2020 (3 years 3 months)
Provided passenger assistance, served refreshments, adhered to FAA regulations, and trained for emergency situations while maintaining high customer service standards.
CVS Pharmacy
Jan 2016 - Feb 2018 (2 years 1 month)
Assigned tasks, managed cash registers, signed for deliveries, resolved customer issues, and reported significant incidents to upper management, improving customer satisfaction.
Prepared hot and cold beverages, maintained sanitation standards, monitored equipment temperatures, and provided product information to customers.
Assisted customers with product selection, maintained merchandise displays, informed clients of promotions, and supported in-store sales initiatives.
Proven Pineview
May 2011 - Jul 2012 (1 year 2 months)
Provided resident care including feeding, personal care, BP monitoring, activity planning, and daily exercise assistance in a nursing home setting.
Degrees, certifications, and relevant coursework
Biochemistry
2012 - 2016
Activities and societies: Laboratory experience; tutoring; mentoring
Completed undergraduate studies in biochemistry with coursework and laboratory experience from 2012 to 2016.
High School Diploma, General Studies
2008 - 2012
Completed high school education with a general studies curriculum, graduating in 2012.
Software and tools used professionally
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