Ramon Salawu
@ramonsalawu
Customer-focused support professional skilled in data entry, client communication, and SLA-driven issue resolution.
NigeriaWhat I'm looking for
I am a customer-focused professional with proven experience in communications, administration, and client support, delivering timely assistance across email, chat, and phone channels. I consistently resolve issues on first contact and maintain high SLA compliance.
Across roles from customer support to assistant director and IT intern, I have entered and maintained thousands of accurate client records, coordinated publicity campaigns, and supported cross-department collaboration that improved task completion and reduced errors.
I work effectively both independently and in teams, remotely or in-person, and I bring strong proficiency in Microsoft Office, Google Workspace, CRM tools (Zoho, HubSpot), project management platforms (Trello, Asana, Notion), and communication tools like Slack and Zoom.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Job Hunters
Jun 2024 - Jul 2025 (1 year 1 month)
Handled 50+ customer inquiries daily across email, chat, and phone, resolving 90% of complaints on first contact and achieving 95% SLA compliance while entering 1,000+ customer records accurately.
Assistant Director
Cullbees Communication
Mar 2022 - Aug 2024 (2 years 5 months)
Managed 100+ client communications monthly, coordinated 10+ publicity campaigns, maintained 2,000+ client records with accuracy, and reduced administrative errors by 15%.
IT Support Intern
New Dawn Publicity
Aug 2019 - May 2020 (9 months)
Assisted 30+ customers weekly with IT troubleshooting, supported setup of communication tools for clients, and performed data entry for 500+ client files while improving response time by 25%.
SIWES Intern
Ogun State Broadcasting Corporation
Aug 2016 - Sep 2017 (1 year 1 month)
Supported scheduling and audience queries for 20+ broadcast programs, managed 1,000+ broadcasting records accurately, and improved documentation accuracy by 20%.
Education
Degrees, certifications, and relevant coursework
MPMoshood Abiola Polytechnic
Higher National Diploma, Mass Communication
Completed a Higher National Diploma (HND) in Mass Communication focused on broadcasting, administration, and communication practices.
MPMoshood Abiola Polytechnic
National Diploma, Mass Communication
Completed a National Diploma (ND) in Mass Communication with coursework and practical experience in broadcasting and administrative support.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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