RSramokoka suzan
@ramokokasuzan
Customer service professional with 2 years of administrative experience.
South AfricaWhat I'm looking for
Hi, I'm Ntsoaki Suzan Ramokoka. With two years of experience in customer service and administrative roles, I have developed a strong passion for helping people and ensuring they have a positive experience. My journey began as a Data Administrator, where I honed my skills in data management and validation, and later transitioned into a Customer Service role at Ramza Tankers.
In my current position, I respond to customer inquiries, troubleshoot issues, and manage complaints, all while maintaining detailed records in the company's CRM system. I take pride in providing accurate product knowledge and ensuring customer satisfaction through effective communication and follow-ups. I am excited to leverage my skills in a call center environment, where I can continue to grow and take on new challenges.
Experience
Work history, roles, and key accomplishments
Customer Service
Ramza Tankers
Jan 2023 - Oct 2024 (1 year 9 months)
Responded to customer inquiries via phone, email, and chat, providing timely and accurate information. Troubleshot and resolved customer problems related to products or services, ensuring customer satisfaction. Managed complaints professionally, processed orders and payments, and documented all interactions in the CRM system.
Data Administrator
Ramza Tankers
Jan 2021 - Dec 2022 (1 year 11 months)
Managed and maintained accurate data in databases and information systems, ensuring data integrity and consistency. Generated reports for management, implemented data backup procedures, and resolved data inconsistencies or system errors. Ensured data security and compliance with data protection regulations, including access control.
Education
Degrees, certifications, and relevant coursework
Moteka Senior Secondary School
Matric, General Studies
Grade: 100
Completed secondary education at Moteka Senior Secondary School, achieving a perfect GPA of 100. This foundational education provided a strong base for further studies and professional development.
PC Training and Business College
Certificate, Computer Studies
Grade: 100
Obtained a Certificate in End User Computing from PC Training and Business College in December 2014. The curriculum focused on mastering Microsoft Office 2008, demonstrating proficiency in essential computer applications.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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