Allegresse Kalenga
@allegressekalenga
Motivated professional seeking growth in customer service roles.
What I'm looking for
I am a highly motivated and determined individual with a strong background in customer service and administration. My experience at Khululwa Credit Fix Co has equipped me with the skills to handle customer queries effectively, maintain accurate records, and collaborate with team members to enhance customer satisfaction. I thrive in fast-paced environments and am committed to delivering exceptional service.
With a Bachelor’s degree in Public Administration and Economics from the University of Zululand, I possess a solid educational foundation that complements my practical experience. I am proactive, detail-oriented, and dedicated to continuous improvement, always striving to contribute positively to the organization I serve. My goal is to leverage my skills and experience to become a valuable asset to my future employer.
Experience
Work history, roles, and key accomplishments
Customer Service
Khululwa Credit Fix Co
Jan 2023 - Dec 2024 (1 year 11 months)
Provided comprehensive customer support by addressing queries, managing feedback, and ensuring data confidentiality. Handled incoming calls and emails, maintaining accurate records in the CRM system to improve customer satisfaction.
Admin Clerk/Personal Assistant
Khululwa Credit Fix Co
Jan 2022 - Dec 2022 (11 months)
Managed small projects, including events and marketing initiatives, while preparing and distributing weekly reports. Provided essential administrative assistance to executives, handling calls, emails, and maintaining meticulous files and records.
Education
Degrees, certifications, and relevant coursework
University of Zululand
Bachelor of Public Administration Economics, Public Administration Economics
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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