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Rameshchandra Joshi

@rameshchandrajoshi

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Experienced software engineer specializing in production support and application maintenance.

India

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What I'm looking for

I am looking for a challenging role in a dynamic environment that fosters growth and innovation, where I can leverage my extensive experience in production support and application maintenance.

I am a seasoned Software Engineer with over 15 years of experience, primarily focused on providing L2/L3 production support within the Linux ecosystem. My expertise lies in ITIL processes, including Incident, Change, and Problem Management, where I take ownership of the production environment to ensure its reliability and alignment with business objectives.

Throughout my career, I have excelled in application support and maintenance methodologies, leveraging my technical proficiency in Java, Bash, SQL, and various support tools like ServiceNow and Splunk. My role as a Platform Owner has allowed me to maintain uptime SLAs while deploying releases and managing security vulnerabilities effectively. I have a proven track record of delivering root cause analysis and postmortem reports for critical issues, ensuring continuous improvement in service delivery.

My experience spans across notable organizations such as FIS and IBM, where I have led teams and managed high-stakes projects, including the Central Reservation System for Hilton Hotels. I am passionate about leveraging my skills to drive operational excellence and contribute to innovative solutions in the tech industry.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Analyst - Specialist

Current

FIS

Nov 2013 - Present (11 years 7 months)

Maintained environment uptime and aligned with business needs as a Platform Owner. Planned, prepared, and deployed releases to production, including Jar/War file deployments and C/C++/Java loaders on Linux platforms. Developed and updated automation scripts for monitoring and release management.

Linux Shell Scripting Java Tomcat MySQL Perl SQL Release Management Automation

Application Developer

IBM India Pvt. Ltd.

Oct 2009 - Jun 2010 (8 months)

Developed Unix SRM agents in C to collect and process data from various UNIX systems for the Server Resource Management web application. Ensured collected data met the requirements of the backend team for reporting historical trends of key server resources.

C C++Java Unix Application Development Data Collection Data Processing Web Applications Resource Management

Application Developer (Maintenance L3)

IBM India Pvt. Ltd.

Mar 2008 - Sep 2009 (1 year 6 months)

Investigated software signatures and prepared designs for ISAM features, implementing them by writing code. Performed unit testing and peer reviews of ISAM features to ensure proper functionality across various workstation environments. Developed automated unit testing utilities and tools for software signature investigation.

Python Software Development Unit Testing Peer Review Automation Design Debugging Problem Solving

Senior System Engineer - Module Lead

IBM India Pvt. Ltd.

Dec 2007 - Oct 2013 (5 years 10 months)

Managed an offshore team of 6-7 resources for a hotel reservation system, serving as the primary contact for customer communications and status reporting. Planned and performed production releases, and acted as the main point of contact for outages or severity one issues. Wrote and debugged C code, shell scripts, and Perl scripts, providing Root Cause Analysis for revenue-impacting issues.