Velayutham Sankaran
@velayuthamsankaran
Senior systems operations engineer delivering ITIL incident excellence and automation for 24x7 production.
IndiaWhat I'm looking for
I’m a Senior Systems Operations Engineer with 14 years in L2 Application Support, bringing deep expertise in Linux, SQL, and Autosys-based production troubleshooting. I lead and mentor support teams, manage ROTA scheduling for seamless round-the-clock coverage, and run ITIL-aligned Incident, Problem, and Change Management across high-availability 24x7 environments.
I’ve automated operational workflows with Ansible, Shell, Perl, and Python scripting, and built real-time observability using Grafana dashboards. By driving 98%+ SLA compliance, reducing MTTR by 10%, and lowering L1-to-L2 escalations by 15%, I help teams resolve faster through updated runbooks, documented RCA, and proactive monitoring—backed by dashboards for SQL sync/blocking and Autosys job dependencies.
Experience
Work history, roles, and key accomplishments
Sr Systems Operations Engineer
Wells Fargo
Jun 2023 - Present (3 years)
Provided L2 support for 37 applications, handling 150–200 incidents and 5–10 change requests monthly while maintaining 98%+ SLA adherence. Reduced L1-to-L2 escalations by 15% and MTTR by 10% through runbook updates, RCA documentation, and zero-action incident closure.
Staff Support Engineer
Netradyne
Apr 2022 - Jun 2023 (1 year 2 months)
Served as a technical liaison between customers and internal teams while leading a team of 6 support engineers to meet SLT/OLA targets. Built Python-based PostgreSQL reporting and created a knowledge base from scratch to improve incident resolution efficiency.
Officer
Citicorp Services India Pvt. Ltd.
May 2020 - Apr 2022 (1 year 11 months)
Coordinated cross-functional incident response using bridge calls to maintain 98%+ SLA compliance and drive clearer stakeholder communication. Analyzed incident patterns to implement preventive fixes, participated in CAB meetings, and published runbooks/knowledge articles to enable faster L1 self-service support.
Senior analyst
TransUnion
May 2018 - Apr 2020 (1 year 11 months)
Provided L2 production support for critical third-party applications with a focus on high-severity incident resolution and service stability. Automated file monitoring and delay notifications using Shell and implemented Perl-based self-healing to detect and restart failed services, reducing downtime.
IT Analyst
Tata Consultancy Services
Feb 2012 - May 2018 (6 years 3 months)
Delivered L2 production support for 7 applications using Linux and SQL for rapid diagnosis and resolution. Owned AutoSys job monitoring and 24x7 on-call coverage, led and mentored a 7-member support team managing ROTA scheduling, and reduced incident volume month-on-month through permanent fixes.
Education
Degrees, certifications, and relevant coursework
Anna University, Tirunelveli
Bachelor of Engineering, Electrical and Electronics Engineering
2007 - 2011
Grade: GPA - 82%
Bachelor of Engineering in Electrical and Electronics Engineering at Anna University, Tirunelveli from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
github.com/velanaren/runmaticJob categories
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