Sandhya pallavi Thadakaluru

With a decade of experience in the IT industry, I have developed a comprehensive understanding of support services, including production and non-production support, incident management, and root cause analysis. I am currently seeking opportunities in support lead or manager roles where I can leverage my expertise to drive efficient and effective support operations. My proven track record in overseeing support functions equips me to deliver impactful leadership and successfully manage support teams.

In my current role as a Specialist at AT&T Communications, I established a Non-prod Triage team and managed the seamless migration of an entire project from a vendor to an in-house setup within a tight three-month timeline. I have maintained a 99% SLA and enhanced stakeholder satisfaction through various automation strategies. My previous experience as a Senior Support Engineer at Walmart allowed me to refine incident management procedures, significantly improving SLA performance. I am eager to contribute to an organization's success by optimizing support processes and ensuring seamless operations.