Open to opportunities

ralph rizk

@ralphrizk

Message

I troubleshoot Windows, networks, and user access to restore reliable IT service.

Lebanon

Message

What I'm looking for

I'm looking for an IT support or help desk role where I can troubleshoot Windows, user-access, hardware, software, and network issues, contribute clear documentation and user communication, and continue developing networking skills through CCNA-aligned study.

I've provided first-line IT support at Leaders Information System, diagnosing hardware, software, account-access, and network-connectivity issues while documenting fixes and escalating complex incidents.

I also built and operated a networked gaming lounge, maintaining customer-facing PCs, routers, switches, wired and wireless connectivity, software, and peripherals during high-traffic hours. Through my Windows Server and Active Directory home lab, I've configured DNS, DHCP, domain users, permissions, firewall rules, and Windows/Linux connectivity troubleshooting; my legal work further strengthens my documentation, analysis, and client communication.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Leaders Information System

Jan 2013 - Dec 2013 (11 months)

Provided first-line support for staff, diagnosing hardware, software, account-access, and network-connectivity issues. Resolved common incidents independently, escalated complex issues when appropriate, and documented problems and fixes for support continuity.

Windows Troubleshooting end user support Account Access Incident Escalation Connectivity Issues