Open to opportunities

Ralph Méndez

@ralphmndez

Message

Bilingual customer success and lead generation specialist with technical support expertise.

Nicaragua

Message

What I'm looking for

I seek a remote role where I can leverage bilingual customer success, technical support, and lead-generation skills to improve KPIs, drive conversions, and grow within a collaborative, process-driven team.

I am a bilingual (English/Spanish) customer success and lead generation specialist with over four years of experience across remote, high-volume environments. I have consistently met performance KPIs while managing end-to-end pipelines, executing outbound campaigns, and supporting loan origination processes using CRMs like GoHighLevel, HubSpot, and Five9.

I combine technical troubleshooting and clear client communication to deliver strong CSAT and first-call resolution, while driving qualified leads and appointments through disciplined outreach and pipeline management. I am committed to reliability, resilience, and process-driven collaboration to help teams convert prospects into satisfied customers.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist

Channel Hunters

Sep 2025 - Dec 2025 (3 months)

Executed high-volume outbound outreach, making 200+ cold calls daily and generating 8–10 monthly qualified appointments by engaging decision-makers and navigating gatekeepers.

Cold Calling Lead Qualification Appointment Setting GoHighLevel CRM Management Objection Handling Pipeline Management

Customer Service Representative

Concentrix, S.A.

Dec 2024 - Aug 2025 (8 months)

Provided lending support for SoFi, verifying borrower documentation and managing loan applicant pipelines to reduce time-to-fund and maintain high CSAT and approval rates.

Loan Processing Customer Support CRM & Compliance Time Management Pipeline Management

Technical Support Representative

Paricus

Sep 2023 - Dec 2024 (1 year 3 months)

Delivered Tier-1 technical support for devices and software via phone and ticketing systems, achieving high first-call resolution and client satisfaction in a remote setting.

Technical Support Troubleshooting Call Resolution

Lead Generation Agent

WeBuyWindshields

Dec 2022 - Aug 2023 (8 months)

Conducted high-volume outbound calls, securing 28+ qualified leads per month and improving conversion rates through persuasive communication and HubSpot-managed scheduling.