DonutJce User
@donutjceuser
I resolve customer issues, deliver remote technical support, and improve team performance through mentoring and KPI-focused operations.
NicaraguaWhat I'm looking for
At Inspiro Relia Nicaragua SA, I handled customer inquiries, billing, payments, scheduling, troubleshooting, and remote technical support while resolving complaints and following through on incidents.
I also mentored team members, managed operational conflicts, created performance-improvement plans, maintained quality standards, and closed high-value deals through consultative selling and negotiation.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Inspiro Relia Nicaragua SA
May 2023 - Jun 2025 (2 years 1 month)
Delivered high-quality customer service by managing inquiries, billing, troubleshooting, payments, and scheduling assistance. Resolved customer complaints and provided technical support through remote assistance and diagnostic processes.
On-the-Job Training (OJT) Mentor
Inspiro Relia Nicaragua SA
May 2023 - Jun 2025 (2 years 1 month)
Provided mentorship and guidance to team members, ensuring alignment with company objectives. Addressed operational challenges and conflicts, guaranteeing performance quality and productivity.
Education
Degrees, certifications, and relevant coursework
Technical Entrepreneurial High School
Technical Bachelor's, Tourism and Hotel Management
2015 - 2020
Completed high school education with a technical focus, earning a diploma and a technical bachelor's in tourism and hotel management.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Skills
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