Open to opportunities

n4z0 #

@n4z0

Message

I’m a bilingual customer service and sales specialist who drives results and retention.

Nicaragua

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle high call volumes, use CRM/dialers, and combine customer support with sales and payment negotiation to improve retention, resolve issues quickly, and consistently meet targets.

I’m a bilingual (English/Spanish) customer service and sales professional with over 9 years of experience across call centers, outbound sales, appointment setting, customer support, and collections. I communicate clearly with U.S. customers, handle high call volumes, and close opportunities while resolving billing inquiries, disputes, and account concerns.

In my recent roles, I’ve negotiated payment arrangements, updated customer accounts and payment agreements in CRM systems, and maintained compliance with company policies and U.S. regulations. I’m comfortable working remotely and using CRM systems, dialers, and VoIP platforms, and I bring strong conflict resolution, technical troubleshooting, and customer retention skills to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service & Collections

AMF Financial Group, LLC

Oct 2024 - Feb 2026 (1 year 4 months)

Handled inbound and outbound calls for overdue accounts, negotiating payment arrangements and resolving billing inquiries and disputes. Maintained accurate customer payment agreements in CRM systems while following company policies and U.S. regulations.

Collections Customer Service Billing Disputes CRM Management Outbound Calling & Compliance Account Reconciliation Conflict Resolution

Appointment Setter / Outbound Sales

Digital Presence Matters

Oct 2023 - Sep 2024 (11 months)

Conducted outbound cold calls to generate leads and scheduled appointments for dental service providers. Followed up with prospects via phone and email and managed prospect information in CRM systems.

Outbound Sales Lead Generation Appointment Setting CRM Systems Lead Follow Up Customer Retention Daily Targets

Bilingual Patient Scheduler

NILA Medical Clinic

Oct 2021 - Oct 2022 (1 year)

Scheduled appointments for neurological specialists and coordinated patient visits, including support for personal injury patients. Managed cancellations and rescheduling while maintaining patient records in scheduling systems.

Patient Scheduling Customer Service Scheduling coordination Appointment Rescheduling Record Management Data Entry Service Coordination

Technical Support Agent

Concentrix

Oct 2019 - Oct 2020 (1 year)

Provided technical support for Xbox consoles and Microsoft accounts via phone and chat. Troubleshot gaming and account issues, documenting cases and resolutions in ticketing systems.

Technical Troubleshooting Customer Support Microsoft Account Support Xbox Support Ticketing Systems Case Documentation Conflict Resolution

Credit Card Customer Service Rep

Accedo Technologies

Jun 2015 - Apr 2018 (2 years 10 months)

Assisted customers with credit card account inquiries, processed payments, and arranged payment options. Resolved billing issues and supported website login and account management tasks.

Customer Service Credit Card Support Payment Processing Billing Support Account Management Login Support