Maxwell Pavón
@maxwellpavn
I support U.S. customers through bilingual sales, technical support, and virtual assistance.
NicaraguaWhat I'm looking for
I've supported U.S. customers at Concentrix on the Xbox account, resolving technical, billing, and account issues while documenting interactions accurately and meeting quality standards.
Previously, I handled high-volume customer service for StubHub at Inspiro, assisting customers with ticket purchases, refunds, and account inquiries.
I also managed an independent mobile phone resale business, where I generated leads, negotiated pricing, managed inventory, and provided after-sales support.
I'm currently studying Business Administration and looking for a remote sales, virtual assistance, or customer support opportunity where I can contribute to business growth and exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Concentrix
Jan 2025 - Jan 2026 (1 year)
Assisted U.S. customers with technical, billing, and account issues. Resolved complex problems and documented interactions accurately, meeting quality standards.
Customer Service Representative
Inspiro
Jan 2024 - Jan 2025 (1 year)
Handled ticket purchases, refunds, and account inquiries in a high-volume customer service environment.
Independent Sales & Customer Relations
Self Employed
Jan 2023 - Jan 2024 (1 year)
Managed a phone resale business, including lead generation, negotiation, pricing, inventory, and after-sales support.
Education
Degrees, certifications, and relevant coursework
Cornerstone Institute
Business Administration
Currently studying Business Administration and enrolled in the English Language Program.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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