Alejandro Ramirez

I’ve built a strong track record in customer support and technical troubleshooting across multiple roles, including Customer Support Specialist, Technical Support Representative, and Technical Support Specialist (chat). From resolving account and security issues to helping customers with orders, subscriptions, and hardware questions, I focus on fast clarity and reliable follow-through.

I’m comfortable owning the full support workflow—chat and email support, ticket management, escalation management, and problem solving. I leverage tools like Zendesk and CRM, and I work productively with Microsoft Office and Google Workspace, including remote work where clear communication matters most.

Across my experience, I’ve handled security- and fraud-related issues, billing and digital purchase support, refunds, repairs, and account recovery. I’ve also managed high-volume customer interactions with Toys R Us and supported online orders, order tracking, and product/promotions inquiries as part of my technical support work.

More recently, I combine customer service with logistics and sales as an independent Import & Electronics Sales professional, managing imports, shipments, suppliers, and customer service activities. I’ve also contributed to AI training by annotating audio and video content for Telus AI, strengthening my attention to detail and quality standards.