OTObed Estrada Torres
@obedestradatorres
Customer service specialist with over 5 years of experience.
NicaraguaWhat I'm looking for
I am a highly motivated and reliable professional with over 5 years of experience in customer service and technical support. My journey has equipped me with strong task management skills and a keen attention to detail, enabling me to provide exceptional customer care. I am proficient in various CRM tools, which allows me to ensure efficient workflows and timely issue resolutions.
In my recent role as a Web Support Specialist at Strikingly, I provided comprehensive customer service support for onboarding users and technical assistance on websites. My responsibilities included troubleshooting, SEO, and ensuring the quality of Spanish content. I take pride in my ability to manage tasks effectively and maintain clear communication, which has been instrumental in my success in previous roles, including my time at Microsoft and Capital One Bank.
Experience
Work history, roles, and key accomplishments
Web Support Specialist
Strikingly
Oct 2022 - Jan 2025 (2 years 3 months)
Provided customer service support for onboarding users and technical support on websites, including SEO, domain, design, and troubleshooting. Managed cases and translations, ensuring deadlines were met and quality was maintained.
Technical Support Specialist
Microsoft - Concentrix BPO
Jan 2021 - Sep 2022 (1 year 8 months)
Worked as part of the escalation team, providing resolutions via phone and chat. Ensured ticket resolution through follow-ups and performed advanced troubleshooting for Microsoft Surface hardware and operating system issues.
Customer Service Representative
Capital One Bank - Sitel BPO
Sep 2018 - Dec 2020 (2 years 3 months)
Handled over 90 calls daily, addressing credit card-related issues and ensuring customer satisfaction. Focused on customer retention through effective communication and problem resolution in both English and Spanish.
Education
Degrees, certifications, and relevant coursework
NENational University of Engineering
Bachelor of Engineering, Telecommunications Engineering
2016 - 2021
Studied Telecommunications Engineering with a focus on Cisco Routing and Switching, gaining skills in networking and technical support.
KUKeiser University
Certificate, Professional Development
2019 - 2020
Completed a course in English for professional development, focusing on enhancing communication skills in a professional setting.
Availability
Location
NicaraguaAuthorized to work in
Job categories
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