Luis Salazar
@luissalazar2
I deliver bilingual customer and technical support across chat, email, and voice channels.
NicaraguaWhat I'm looking for
I've supported customers and technical users for Landterra, CenterPoint Energy, Zwift, Capital One, Walmart, and Charter Spectrum across chat, email, and voice channels.
At Zwift, I handled tech support using Salesforce, Amplitude, Jira, and Shopify. I've also worked with Zendesk, SAP, Citrix Workspace, Max InContact Dialer, and Amazon Workspace in BPO environments.
My KPI QA score reached 100%, and I served as a Product Guru SME and escalation supervisor line resource.
I'm a native Spanish speaker with C1 Advanced English, currently pursuing a Bachelor of Science in Computer Engineering. I bring empathy, professionalism, and a commitment to exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Service Representative
Landterra InStride
Nov 2025 - Mar 2026 (4 months)
Provided customer service and technical support using Zendesk, Jira, Google & Microsoft Suite, and ChatGPT.
Customer Service Representative
Ibex Centerpoint Energy
May 2024 - Dec 2024 (7 months)
Handled customer service and voice support using SAP and Microsoft 365.
Tech Support Agent
Zwift (Webhelp + Concentrix)
Oct 2023 - Mar 2024 (5 months)
Provided technical support using Salesforce, Amplitude, Jira, Shopify, and Microsoft & Google Suite.
Universal Transaction Specialist
Sitel Nicaragua (Capital One)
Jun 2022 - Aug 2023 (1 year 2 months)
Processed transactions and provided customer service using Citrix Workspace, Max InContact Dialer, and Microsoft Suite.
Customer Service & Retail Escalations Specialist
Accedo Technologies (Walmart)
Sep 2021 - Dec 2021 (3 months)
Resolved customer service and retail escalations using Amazon Workspace and Microsoft Suite.
Hard Sales Executive
Masscom Solutions (Charter Spectrum)
Dec 2020 - May 2021 (5 months)
Executed hard sales strategies for Charter Spectrum services.
Education
Degrees, certifications, and relevant coursework
UNAN-Managua, Recinto Rubén Darío
Bachelor of Science, Computer Engineering
2026 -
Pursuing a Bachelor of Science in Computer Engineering.
Colegio Público España
High School Diploma, General Studies
2015 - 2019
Completed high school education.
Availability
Location
NicaraguaAuthorized to work in
Job categories
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