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Mauricio Figueroa

@mauriciofigueroa

Consultative sales specialist at LOANIFY.AI who managed debt-relief sales from financial assessment through enrollment and follow-up.

Nicaragua

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At LOANIFY.AI, I managed consultative debt-relief sales from assessing prospects’ financial situations through objection handling, closing, and follow-up. I used GoHighLevel and FORTH CRM to track leads and pipeline, averaging four enrollments per week.

Previously, at CLARO NICARAGUA, I sold telecom services to B2B and B2C customers while handling customer service, first-level technical support, and collections. My experience also includes lead generation for SUNRAY SOLAR and inbound customer and technical support for Netflix LATAM at IBEX GLOBAL – MANAGUA.

Experience

Work history, roles, and key accomplishments

Consultor de Ventas de Alivio de Deuda

Loanify.ai

Jun 2025 - Jul 2026 (1 year 1 month)

Managed 10-15 daily sales appointments, handling the full consultative sales cycle from needs identification to closing. Analyzed financial profiles and managed leads via GoHighLevel and FORTH CRM, achieving an average of 4 weekly enrollments.

Consultative Sales Outbound Calls Lead Management GoHighLevel FORTH CRM Debt Relief Negotiation Objection Handling Pipeline Management

Ejecutivo de Ventas, Cobranza y Soporte

Claro Nicaragua

Mar 2023 - May 2025 (2 years 2 months)

Managed the full B2C and B2B sales cycle for telecom services, handling 35-50 daily interactions via calls, chat, and social media. Achieved 95%-105% of commercial and collection goals while providing customer service and first-level technical support.

B2C Sales B2B Sales Inbound Sales Outbound Sales Claro CRM Customer Service Technical Support Collections Negotiation Portfolio Recovery

Ejecutivo de Televentas y Atención al Cliente

Liberty Costa Rica

Apr 2022 - Feb 2023 (10 months)

Executed inbound and outbound telesales for mobile plans and telecom services, using consultative selling techniques. Managed prospects and opportunities in Salesforce CRM, handling portability, activation, and service contracting processes.

Telesales Inbound Sales Outbound Sales Salesforce Lead Generation Cold Calling Consultative Selling Customer Service Portability Activation

Representante de Desarrollo de Ventas (SDR)

Sunray Solar

Feb 2020 - Mar 2022 (2 years 1 month)

Conducted commercial prospecting and lead generation via cold calling, executing 70-100 daily calls in the solar energy sector. Qualified leads based on needs and budget, and managed follow-up in CRM.

Cold Calling Lead Generation Lead Qualification Prospecting CRM Sales Development Pipeline Management Solar Energy

Customer Service & Technical Support

IBEX Global

Jan 2018 - Jan 2020 (2 years)

Provided inbound customer service and technical support for Netflix LATAM, handling 30-50 daily calls regarding accounts, billing, and subscriptions. Achieved first-contact resolution and identified upsell opportunities.