Ralph Figueroa
@ralphfigueroa
Compassionate bilingual insurance professional with proven sales success.
United StatesWhat I'm looking for
I am a compassionate and high-energy licensed insurance professional with a proven track record in inside sales and client retention. My bilingual skills in Spanish and English allow me to communicate effectively with diverse populations, ensuring that complex insurance concepts are easily understood. I am committed to delivering empathetic service and engaging with the community, which has been a cornerstone of my career.
Throughout my experience, I have excelled in roles such as Remote Inside Sales Representative at Xfinity Comcast, where I consistently exceeded sales quotas by utilizing a consultative approach. My background in claims support with Allstate Benefits has equipped me with the skills to handle complex inquiries and provide exceptional service to policyholders. I am licensed to sell Life, Health, and Variable Contracts in Florida, and I am well-versed in Medicare and COB processes.
With a Master's Degree in Business Administration and Management in Information Technology, I am proficient in various CRM platforms and virtual collaboration tools. I thrive in dynamic environments and am always eager to learn and share knowledge with my peers. My goal is to continue making a positive impact in the insurance industry while helping clients navigate their insurance needs.
Experience
Work history, roles, and key accomplishments
Remote Inside Sales Representative
Xfinity Comcast
Jan 2023 - Jun 2025 (2 years 5 months)
Sold home security, internet, and cellular phone services to national clientele, consistently exceeding monthly sales quotas using a consultative, solution-oriented approach. Managed multiple screens, systems, and communications tools to close deals effectively in a remote environment.
Claims Senior Associate
Allstate Benefits
Nov 2014 - Feb 2022 (7 years 3 months)
Handled complex claim inquiries for Fortune 500 companies, supporting policyholders in both English and Spanish across various insurance products. Reviewed and analyzed medical records and other documentation to approve or deny medical, accident, and disability claims based on policy guidelines.
Student Supervisor for University Library
University of North Florida
Apr 2012 - Apr 2015 (3 years)
Supervised university students and provided guidance in using library and computer databases. Managed Point of Sales for library books and billing services for library card holders.
Inbound Customer Service Representative
Aetna Health Insurance
Sep 2004 - May 2011 (6 years 8 months)
Fielded 90–100+ calls daily to assist with eligibility, claims, and benefit inquiries, specializing in Medicare and Commercial PPO policies. Reviewed claim denials, ICD codes, payment policies, and contracts to ensure clear and accurate guidance while maintaining compliance with state and federal healthcare regulations.
Education
Degrees, certifications, and relevant coursework
Florida Institute of Technology
Master's Degree, Business Administration and Management in Information Technology (MBA)
Completed a Master's Degree in Business Administration with a specialization in Information Technology. Focused on the intersection of business management and technological advancements.
University of North Florida
Bachelor's Degree, Philosophy and Legal Studies
Obtained a Bachelor's Degree in Philosophy and Legal Studies. Developed strong analytical and critical thinking skills, along with a deep understanding of legal frameworks.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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