Chrissenbell Santiago

Quoted, sold, and closed agency-provided marketing leads. Reviewed customer policies, updated coverage, assisted customers through the claims process, and provided prompt customer service with cross-selling and upselling.

Quoted, sold, and closed agency-provided marketing leads. Built customer relationships, reviewed policies for endorsements and coverage updates, and supported claims while cross-selling and upselling products.

Quoted, sold, and closed agency-provided marketing leads while developing new business. Performed in-depth policy reviews, updated coverage and endorsements, and helped customers through the claims process with friendly customer service.

Served as a retention-focused agency staff leader, quoting and closing agency-provided marketing leads while developing new business. Conducted detailed customer policy reviews, updated coverage and endorsements, provided customer service, and supported claims with cross-selling and upselling.

Provided unlicensed agency support including answering phones, scheduling appointments, maintaining files, and performing word processing and data entry. Took loss information from customers, handled payments on existing policies, and supported policy information updates.

Supported agency operations by answering phones, calling potential clients, scheduling appointments, and maintaining files and records. Processed policy-related tasks such as handling changes and providing requested coverage information to the appropriate licensed personnel.

Performed quality assurance and inventory updates while supporting safe store operations in a fast-paced environment. Handled POS transactions, completed shift reports, resolved customer issues professionally, and oversaw delivery and receiving of inventory.

Provided customer service by phone, electronically, and in person while answering inquiries and resolving complaints. Processed orders and customer requests, maintained records and customer databases, and coordinated with internal departments to close out issues.

Supported managerial duties by assisting with recruiting, training, and coaching team members to deliver customer satisfaction. Handled basic administrative priorities, took orders, and followed food quality and safety expectations.

Earned a Bachelor's Degree of Social Sciences at the University of Puerto Rico at Mayagüez.

Completed a high school diploma at Loaiza Cordero del Rosario.