Angela Hernàndez

I've supported Progressive Insurance, USAA, Aflac Benefits Solutions, and DentaQuest in remote, high-volume environments where accuracy, compliance, and confidential data handling matter.

At TTEC supporting Progressive Insurance, I use carrier databases and CRM tools to process, review, and issue customized insurance solutions. I maintain policy documentation, manage time-sensitive account updates, and cross-reference English and Spanish client data across multistate policies.

At Teleperformance supporting USAA, I evaluated risk factors and coverage details to produce property and casualty quotes across all 50 states. My work has also included auditing benefits accounts, resolving discrepancies, improving workflows, and maintaining detailed digital records.

I'm a bilingual, multistate-licensed Property & Casualty professional transitioning from client-facing operations into back-office data, claims, or underwriting support.