RLRalf Lara
@ralflara
Customer service and sales specialist with a technical background.
ChileWhat I'm looking for
I am an adaptable professional with a strong background in customer service and sales, complemented by my technical expertise as an Electronic Technician. My experience spans various roles in the telecommunications sector, where I have consistently demonstrated my ability to empathize with customers and develop lasting relationships. I pride myself on being proactive, solution-oriented, and a critical thinker, always striving to exceed sales goals while ensuring customer satisfaction.
Throughout my career, I have worked with notable companies such as TRANSCOM and KONECTA S.A., where I honed my skills in managing customer inquiries, resolving technical issues, and driving sales performance. My educational background in Foreign Languages has equipped me with advanced English proficiency, allowing me to communicate effectively with diverse clientele. I am passionate about continuous learning and personal development, which I believe are key to thriving in a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Trust & Safety Associate
Accenture
Apr 2024 - Jan 2025 (9 months)
Moderated content for confidential clients, ensuring compliance with safety standards and maintaining trust in the platform.
Customer Service and Sales Representative
KONECTA S.A.
Nov 2022 - Mar 2023 (4 months)
Provided customer service and sales support for WOM Chile, ensuring customer satisfaction and loyalty while addressing technical issues.
Customer Service and Sales Representative
Comercializadora Rocos SPA
Jan 2021 - Sep 2021 (8 months)
Handled customer service and sales, focusing on customer satisfaction and effective communication to resolve inquiries.
Sales Representative
VTR Telecommunications
Dec 2018 - Mar 2019 (3 months)
Engaged in on-ground sales for VTR, achieving sales goals and developing customer loyalty while providing excellent service.
Customer Service and Sales Representative
TRANSCOM Chile
Sep 2018 - Nov 2018 (2 months)
Provided customer service and sales support for Claro Chile, focusing on developing customer loyalty and resolving technical issues while achieving sales goals.
Education
Degrees, certifications, and relevant coursework
UCUniversidad de Concepción
Bachelor in Foreign Languages, Foreign Languages
2014 - 2016
Activities and societies: Achieved sales goals and developed customer loyalty.
Bachelor in Foreign Languages with a focus on English and German. Developed skills in customer loyalty and on-ground sales.
Liceo Mauricio Hochschild
Technician in Electronics, Electronics
2008 - 2010
Activities and societies: Focused on customer service and sales.
Completed a Technician in Electronics degree, gaining foundational knowledge in electronic systems and customer service.
Availability
Location
ChileAuthorized to work in
Job categories
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