At Telqway / Andes – VTR, I managed enterprise customers and critical cases involving complaints, escalations, and service continuity. I coordinated with technical teams, support, and internal areas to resolve incidents and commitments.
I designed and followed escalation processes through to the closure of complex cases. I also provided operational leadership to multidisciplinary teams and tracked productivity, quality, and SLAs, sustaining SLA performance above 95%.
Earlier, at Jet-Conexión, I supervised sales of telecommunications and connectivity services and coordinated sales with support to help ensure implementation and service continuity. At Disar, I supervised a field sales team and tracked targets, productivity, and seller performance.
