Rajkiran Shetty

• Assisting D2C brands in enhancing their conversion rates, increasing AOV, and reducing COD & RTO rates by providing valuable recommendations and effectively utilizing Snapmint's products.
• Engaged partners in monthly and quarterly business reviews, discussing. performance, product ideas, marketing strategies, best practices, and strategic goals.

• Served as a primary point of contact for assigned accounts, fostering relationship development, and ensuring client satisfaction.
• Successfully revived dormant accounts, generating new business, and maximizing client engagement.
• Organized and coordinated awareness campaigns at client locations, promoting MyShubhLife and educating blue collar employees about the significance of credit scores.

Oversaw end-to-end event planning and execution, managing and fostering strong client relationships.

• Targeted new principals who could provide essential supplies for major projects in Qatar.
• Prepared and submitted material submittals for new products, ensuring compliance with client specifications and obtaining necessary approvals.
• Successfully sourced, procured, and supplied products and brands locally and internationally based on client requirements.

• Tracked and monitored high severity incidents, ensuring prompt and effective resolution.
• Proactively ensured adherence to Response Service Level Agreements (SLAs) to mitigate any potential breaches.
• Notifying respective point of contacts via email and phone calls if an issue remains unresolved within SLA.
• Delivering comprehensive process training to onboard & integrate new members to team.

• Effective lobby management i.e., Responsible to attending walk -in clients at Branches.
• Ensured proper Verification & Valuation of Collateral Securities while eliminating any spurious or low-quality gold.
• Responsible for processing/ documentations of KYC, Loans & other financial services.
• Responsible for cross selling of all products and achieved individual & branch targets.