JRJatin Rajgor
@jatinrajgor
Dynamic professional specializing in customer advocacy and relationship management.
IndiaWhat I'm looking for
As a dynamic and results-oriented professional, I specialize in customer advocacy and relationship management. My experience spans various roles where I have adeptly leveraged key account insights to tailor solutions that enhance customer experience and drive business growth. I am passionate about fostering a customer-centric culture and implementing strategic initiatives that propel organizational success.
In my current role as a Customer Service Manager at Cloud4c, I am responsible for managing the company's most strategic accounts, ensuring that client expectations are consistently exceeded. My ability to collaborate cross-functionally and resolve issues promptly has been instrumental in maintaining high customer satisfaction levels. I have a proven track record of developing customized service account plans and acting as a primary escalation point for both customers and internal teams.
Previously, I served as a Customer Success Manager at Accenture, where I managed daily team operations and built strong relationships with customers. My focus on performance management and service delivery has contributed significantly to account success and retention across diverse markets. I am committed to continuous improvement and delivering exceptional value to my clients.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Cloud4c
Jun 2024 - Present (1 year)
Managed the company's most strategic accounts, which generated the majority of overall revenue. Regularly interacted with key accounts to track customer sentiment, understand evolving needs, and align services accordingly. Collaborated with internal teams to define clear ETAs and promptly resolve ongoing or recurring issues, ensuring high customer satisfaction.
Customer Success Manager and Team Lead
Accenture
May 2019 - Present (6 years 1 month)
Managed daily team operations, providing ongoing support, guidance, and development to ensure effective customer engagement within the CSM scope. Monitored team KPIs, reviewed performance against goals, and regularly updated leadership on progress and areas of improvement. Built and maintained strong relationships with new and existing customers, collaborating cross-functionally to deliver service
Customer Success Manager
Accenture
Apr 2016 - Present (9 years 2 months)
Supported major and channel accounts, including new logos, typically handling accounts with $50K MRR or less. Managed a portfolio usually under 100 accounts; for larger accounts (over $100K MRR), the number of accounts supported was fewer. Served as the customer's advocate, ensuring their needs and concerns were addressed effectively.
Service Desk Executive
Accenture
Feb 2013 - Present (12 years 4 months)
Responded to incoming calls from internal and external customers, ensuring requests were handled within established service levels. Delivered high-quality service focused on resolving issues effectively and maintaining high customer satisfaction. Logged all customer requests into the online ticketing system and assigned them to the appropriate teams for resolution.
Technical Support Customer Service Executive
Tech Mahindra
Aug 2011 - Present (13 years 10 months)
Troubleshot Tier 1 and Tier 2 support requests via phone and web-based ticketing systems, using knowledge of web applications, networking, and remote desktop sharing tools to resolve client issues. Performed diagnostic tests to isolate issues, verified technical fixes provided by the technical team, and escalated complex cases when necessary. Liaised with internal teams and departments to ensure t
Sales Executive and Customer Service Executive
Altius Customer Service
Jun 2008 - Present (17 years)
Encouraged customers to purchase additional services and products to meet their evolving needs. Served customers by effectively selling products and ensuring their requirements were fully addressed. Managed existing accounts, secured new orders, and established new accounts by organizing and executing a structured daily work schedule.
Education
Degrees, certifications, and relevant coursework
MATS University
Bachelors in Commerce, Commerce
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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