Open to opportunities

Vinutha S

@vinuthashriyan

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Experienced Key Account Manager with expertise in business development.

India

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What I'm looking for

I am looking for a job that offers a dynamic and challenging environment where I can utilize my skills in key account management, business development, and client relationship building. I am seeking a company that values teamwork, creativity, and innovation. I am eager to contribute to the growth and success of a company while further developing my professional skills and advancing my career.

I am an insightful Key Account Manager with over 12 years of hands-on experience in maintaining cordial relationships with clients. I have a strong background in sales and customer service protocols, and I am skilled at building relationships with people of all levels. I am well-versed in industry market trends and best practices, which allows me to develop effective strategies to achieve client goals and objectives. I have a proven track record of working with global clients, determining service requirements, and building strong relationships. I am adept at planning, executing, and managing client accounts and digital projects, ensuring brand and project success. I am highly skilled in account management, client management, and multi-tasking, and I have managed various digital marketing activities such as content writing, graphic designing, WordPress website management, email marketing, Google Ads, and social media marketing.

In my most recent role as a Key Account Manager cum Business Development Manager at WebGlobals, I successfully developed project strategies to achieve client goals and objectives. I worked closely with global clients to determine service requirements and build strong relationships. I collaborated with internal departments to meet client needs effectively and ensured brand and project success by fostering relationships with existing and potential clients. I provided timely updates, responded to inquiries, and addressed client concerns promptly. I also organized and facilitated regular client meetings to provide more information regarding the services.

Prior to that, I worked as a Social Media Marketing Manager at Trionix Global, where I managed Qatar-based clients, including strategy, budget planning, and reporting. I was responsible for managing digital marketing projects, tracking and analyzing key market competitors' social accounts, and managing effective campaigns on various social media platforms. I aligned social strategy with key company targets and objectives to deliver on KPIs. I also established pricing and delivery terms based on current market trends and costs, and created fresh, engaging, and compelling copy for marketing and promotions.

Experience

Social Media Marketing Manager

Trionix Global

May 2021 - Aug 2022 (1 year 3 months)

Managed Qatar based clients including strategy, budget planning and reporting. Was part of client servicing team and managed digital marketing projects. Tracked and analysed key market competitors' social accounts and differentiated style of campaigns and content. Demonstrated an authoritative voice on social platforms to establish the company as SME in their field. Aligned social strategy with ke

Communication Strategic Planning Client Engagement Team Building Planning Training Social Media Marketing

Social Media Marketing Associate

Lykora Consulting Services

Apr 2021 - Aug 2022 (1 year 4 months)

Created and built social media strategies for both internal business initiatives and external clientele. Developed and implemented ongoing social media campaigns for clients, aligning with their business strategies and priorities. Collaborated seamlessly with internal and external stakeholders, vendors, and partners to execute new and existing projects successfully. Managed all client accounts, ha

Strategic Planning Client Engagement Communication Planning Training Social Media Marketing

Process Associate

Tata Consultancy Services

Apr 2015 - Nov 2016 (1 year 7 months)

Worked with JPMorgan Chase and Co as an HR Executive, managing US payroll operations - voice since September 2015 to April 2016. Handled inbound calls from employees regarding pay-related issues and US tax queries. Worked with Hibu UK payroll operations from April 2016 to November 2016 - non-voice. Handled UK HR-related queries, including employee emails and inquiries. Responsible for the entire n

Subject Matter Expert

Accenture Services Pvt Ltd

Mar 2009 - Jul 2015 (6 years 4 months)

Overseen a team of 14 members. Managed SLA for all Inbound/outbound and data-related tasks. Worked closely with clients and support functions to identify areas requiring improvement. Collaborated with clients to understand pain points and develop effective resolutions. Regularly updated the team on process changes. Addressed any team queries by promptly updating management. Achieved a notable 98%

Key Account Manager/ Business Development Manager

WebGlobals

Insightful Key Account Manager offering 12+ years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best

Account Management Client Management MS Office Relationship Building

Specialist II

JP Morgan Chase & Co

Aug 2017 - Nov 2016 (-1 years 3 months)

Showcased exceptional product knowledge to consistently achieve high levels of customer satisfaction. Maximized customer engagement and satisfaction through the delivery of excellent customer service. Handled over 100 inbound calls daily from customers and bankers in the US, providing assistance on fraud analysis for debit cards. Calculated US taxes for clients, ensuring accuracy and compliance wi