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Sharath Rb

@sharathrb

Customer Service Associate

India

Investor Success Manager with proven expertise in managing assets under management (AUM), implementing CRM systems, and fostering cross-functional collaboration. Adept at enhancing investor relationships and delivering exceptional customer experiences through strategic initiatives and operational excellence. Skilled at driving growth, streamlining processes, and building strong partnerships to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Tap Invest logoTI
Current

Investor Success Manager

Tap Invest

Apr 2023 - Present (2 years 2 months)

Managed ₹30 Crore in AUM by onboarding and retaining investors, fostering strong relationships and driving sales collaboration between teams. Implemented a customized CRM tool to enhance efficiency and led the customer support team, handling Level 2 tickets and providing customer feedback to product and engineering teams.

Simpl Pay logoSP

Customer Experience Officer

Simpl Pay

Apr 2021 - Apr 2023 (2 years)

Assist customers with product information, issues, payments etc through voice & chat channels.

Education

Degrees, certifications, and relevant coursework

Sharath hasn't added their education

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Sharath Rb - Investor Success Manager - Tap Invest | Himalayas