Open to opportunities

Rainmaker βM

@rainmakerm

Message

Lean-Agile operations leader driving efficiency, revenue growth, and superior customer experience.

Philippines

Message

What I'm looking for

I seek a senior operations role where I can lead process improvement, mentor teams, drive Lean-Agile transformations, and deliver measurable cost and quality outcomes.

I am a Lean-Agile operations leader with 19 years in BPO/BPM across sales, customer service, collections, and accounts receivable, certified as a Lean Expert and Six Sigma practitioner. I drive operational and process excellence through Lean, Agile and Six Sigma methodologies, delivering cost reductions, increased revenue, improved KPIs/SLAs and elevated customer and client satisfaction.

I have led and mentored cross-functional teams (up to 70 FTE hires and mentoring/promotions across roles), consulted on efficiency initiatives at scale, and served as hiring manager and business transition lead for large accounts including Truist Financial, Salesforce.com and Twitter (X). My achievements include process automation that reduced unapplied cash and reconciliation cycle times, deployment of global dashboards for governance, and recognition through performance awards and promotions.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Experience

Work history, roles, and key accomplishments

Assistant Manager – Consulting

Infosys BPM

Jun 2022 - Oct 2025 (3 years 4 months)

Implemented span-of-control and job-level optimization frameworks and led Lean Six Sigma initiatives to reduce costs and maximize savings; served as hiring manager and supported a 1,000 FTE business transition for Truist Financial.

Six Sigma Process Optimization Change Management Generative AI Knowledge Management Hiring

Team Leader – Accounts Receivable

IBM Philippines

Feb 2021 - Feb 2022 (1 year)

Managed end-to-end AR and customer service operations for X (formerly Twitter) and mentored a 20 FTE team across APAC and EMEA to improve service delivery and operational performance.

Accounts Receivable

Team Leader – Accounts Receivable

Cognizant

Apr 2018 - Oct 2020 (2 years 6 months)

Led AR operations for Salesforce.com and Flight Centre, mentoring ~65 FTEs across regions, reduced unapplied cash via automation, accelerated allocations, and deployed global AR/CS dashboards for real-time governance.

Accounts Receivable

Team Leader – Collections & Escalations

Transcom Asia PH

Jul 2014 - Apr 2018 (3 years 9 months)

Managed collections and escalations for TalkTalk UK, mentored 20 FTEs and built a succession pipeline that promoted seven staff into TL/trainer/analyst roles while overseeing incentive and commission governance.

Collections Management Coaching Succession Planning

Assistant Operations Manager

Summit Communications BPO

Jan 2013 - Jan 2014 (1 year)

Managed sales operations for a U.S. cable and satellite provider, mentored 15 FTEs through S.M.A.R.T coaching and progressed from team leader to assistant manager to improve sales performance.

Sales & Management Coaching Operations Management KPIs

Network Marketer

Amway Philippines

Mar 2010 - Jan 2012 (1 year 10 months)

Operated as a self-employed direct seller of health, beauty, and home products, building customer relationships and driving sales across product lines.

Direct Sales Network Marketing Customer Acquisition Relationship Management