Open to opportunities

Moosa Ali

@moosaali

Message

Dedicated customer service professional with expertise in complaint resolution.

India

Message

What I'm looking for

I am looking for a role that allows me to enhance customer satisfaction and contribute to organizational growth.

I am a dedicated professional with a proven track record in managing communication and customer grievances, delivering high-quality resolutions. My experience as a Customer Care Executive at Continuum has equipped me with the skills to handle high volumes of inquiries and complaints while maintaining professional communication standards.

Throughout my career, I have consistently met performance targets, contributing to team efficiency and customer retention. I am now seeking a role as a Support Specialist where I can leverage my expertise in customer service, complaints management, and problem-solving to enhance customer satisfaction and drive organizational growth.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Continuum

Nov 2022 - Nov 2024 (2 years)

Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Managed high volumes of calls and emails while maintaining professional communication standards. Documented customer interactions accurately and escalated complex issues to appropriate departments, consistently meeting performance targets.