rahma farouk
@rahmafarouk
Customer Success Manager driving onboarding, renewals, and process improvements for enterprise SaaS clients.
EgyptWhat I'm looking for
I’m a Customer Success, Project Management, and Operations professional with 3+ years of experience supporting enterprise clients. I specialize in customer onboarding, implementation, adoption, and renewals, while coordinating cross-functional teams to deliver long-term customer success.
I’m known for optimizing workflows, managing stakeholder communication, and improving operational processes across remote and hybrid environments. With experience across SaaS, cybersecurity, transportation, consulting, and real estate industries, I focus on building strong client relationships and supporting business growth with global teams.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Zinadl
Oct 2025 - Present (9 months)
Managed an enterprise cybersecurity customer portfolio, supporting onboarding through implementation, adoption, and renewals. Collaborated with cross-functional teams to drive long-term customer success.
Operations Assistant
Forerunners
Nov 2025 - Jun 2026 (7 months)
Coordinated cross-functional projects by managing timelines, stakeholder communication, and operational workflows to support on-time delivery across multiple initiatives.
Virtual Assistant
CS Outsource
May 2025 - Oct 2025 (5 months)
Provided executive virtual assistant support by managing calendars, client communications, CRM records, and business documentation while coordinating daily operations in a remote environment.
Client Success Manager
Swvll
Jan 2025 - May 2025 (4 months)
Managed B2B client relationships to ensure high customer satisfaction and successful service delivery.
Virtual Assistant
ITH Media
Sep 2024 - Feb 2025 (5 months)
Supported day-to-day remote operations by managing schedules, handling administrative documentation, and assisting with executive communications.
Customer Service Representative
Vodafone UK
Provided customer support by resolving billing, account, and service inquiries while maintaining quality and customer satisfaction standards.
Education
Degrees, certifications, and relevant coursework
Suez Canal University
Master of Business Administration (MBA), Business Administration
2025 -
Pursuing a Master of Business Administration (MBA) at Suez Canal University.
Suez Canal University
Bachelor of Business Information Systems, Business Information Systems
Grade: Very Good
Completed a Bachelor of Business Information Systems at Suez Canal University (Jan–May 2025), achieving a Very Good grade.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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