@mostafaabbas1
Customer Success Manager at Parent Aps, managing 120+ SaaS accounts across Enterprise and SMB.
EgyptAt Parent Aps, I manage 120+ SaaS customer accounts across Enterprise, SMB, and mid-market segments. I support onboarding, product adoption, retention, and renewals, including training clients and guiding them through setup.
At Deel, I supported VIP and Elite clients and handled complex issues in collaboration with Payroll, HRX, Legal, and Customer Success teams. At Preply, I supported customers in Arabic and English and conducted onboarding and practice sessions with newcomers.
Work history, roles, and key accomplishments
Parent Aps
Sep 2024 - Present (2 years 1 month)
Manage 120+ SaaS customer accounts across Enterprise, SMB, and mid-market segments, supporting onboarding, adoption, retention, and renewal activities. Onboard new clients by conducting training sessions and product walkthroughs, and engage with customers through various communication channels.
Supported VIP and Elite clients via live chat, email, and Slack, ensuring timely and high-quality issue resolution. Took end-to-end ownership of complex client issues and collaborated with Payroll, HRX, Legal, and Customer Success teams.
Provided live chat and email support in Arabic and English, communicating with over 90 customers per day and maintaining a high quality and customer satisfaction rate above 90%. Served as an On-loan trainer and Shadower, conducting onboarding and practice sessions with newcomers.
Vodafone Ireland
Jan 2020 - Jan 2021 (1 year)
Advised international accounts, providing support and solutions to customers.
Expedia.ca
Jan 2017 - Jan 2018 (1 year)
Provided customer service support to elite customers for a major online travel agency in the US and Canada.
Expedia.ca
Jan 2015 - Jan 2017 (2 years)
Worked as a sales agent and subject matter expert for a major online travel agency in the US and Canada.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Computer and Electronics Engineering
2007 - 2012
Studied computer and electronics engineering at Thebes Academy for Engineering from 2007 to 2012.
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