Open to opportunities

Asmaa Hashim

@asmaahashim

Message

Experienced remote operations and project manager driving efficiency and stakeholder success.

Egypt

Message

What I'm looking for

I seek remote or hybrid roles where I can lead operations and project delivery, improve processes with CRM and AI tools, collaborate cross-functionally, and contribute to measurable efficiency and stakeholder satisfaction.

I am a results-oriented administrative and project management professional with 15+ years delivering operational efficiency across remote and hybrid environments. I have supported senior executives, managed multiple CRMs, coordinated cross-functional teams, and overseen marketing and payroll tasks with measurable impact.

In recent roles I streamlined CRM processes, reduced data errors by 25%, managed 500+ projects, improved reporting turnaround by 30%, and coached teams to increase retention by 20%. I leverage Microsoft 365, Google Workspace, Dynamics 365, HubSpot, and AI tools to optimize workflows and boost productivity.

I bring meticulous attention to detail, strong stakeholder communication, and a track record of delivering projects on time and within budget. I am fluent in English and Arabic, comfortable in fully remote roles, and focused on driving continuous operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Operations & Admin Support

Current

ProfileTree Web Design and Digital Marketing

Jan 2023 - Present (2 years 8 months)

Streamlined CRM processes and maintained Microsoft 365 CRM, reducing data errors by 25% while managing 500+ projects and improving KPI reporting to accelerate executive decision-making by 30%.

CRM Management Project Coordination KPIs SEO UX collaboration Data Management Remote Collaboration

Sales Coordinator & Telesales Manager

Think Technology Xerox Partner

Jan 2019 - Jan 2023 (4 years)

Managed multiple CRMs (Dynamics 365, HubSpot), coordinated quarterly sales projects end-to-end, and trained a telesales team that increased customer retention by 20% while improving data accuracy to 98%.

Dynamics 365 HubSpot CRM Management Sales Operations Cross Functional Communication Reporting

Office Manager

Think Technology Xerox Partner

Jan 2017 - Jan 2019 (2 years)

Oversaw daily administrative operations including budgeting, travel and procurement, implemented workflows that reduced report preparation time by 40% and optimized sales pipeline reporting.

Office Management Procurement Budgeting Reporting Process Improvement Travel Coordination Compliance

Project Manager & Customer Service Manager

Sheikhalamoud NGO

Jan 2014 - Jan 2017 (3 years)

Managed four annual projects supervising 30 members across 4 teams, delivered programs on time and within budget, and secured funding through partnerships and fundraising efforts.

Project Management Fundraising Stakeholder Management Team Leadership Budgeting Program Delivery Customer Service Cross Cultural Communication

Virtual Assistant (Freelancer)

Sunna Alive / Freelance

Jan 2014 - Jan 2015 (1 year)

Provided remote administrative support including complex calendar and email management, social media content creation, and performance tracking to improve client communications and operations.

Virtual Assistance Social Media Management Content Creation Calendar Management Data Entry Client Communication SEO Performance Tracking

Office Manager & Branch Assistant

Al-Diwan Center for Learning Arabic

Jan 2010 - Jan 2014 (4 years)

Managed student lifecycle operations, processed staff payrolls, and streamlined procurement and financial procedures while coordinating educational activities and international student engagement.

Payroll Processing Procurement Microsoft Dynamics 365 CRM Cross Cultural Communication Compliance Operations Management

Customer Service Supervisor

The Arabic Media Center

Jan 2007 - Jan 2009 (2 years)

Supervised and trained a customer service team, improving team performance and customer satisfaction resulting in a 15% performance increase and higher retention.