Nour Hassan

Proactively analyze user behavior and tailor use cases to align with client needs. Streamlined onboarding processes and designed workflows to enhance client satisfaction and retention.

Resolved customer issues and delivered personalized solutions to enhance client experience. Managed a book of business exceeding $1M in annual recurring revenue.

Managed the full client lifecycle and identified growth opportunities. Established key customer health metrics to ensure sustained client satisfaction.

Designed and implemented onboarding processes to enhance service efficiency. Developed criteria to prioritize customer ticket backlogs effectively.

Developed eLearning modules and coaching sessions to empower drivers. Launched campaigns to enhance partner engagement and optimize application performance.

Implemented certification programs to enhance employee skills and reduce turnover. Improved efficiency of newly promoted employees significantly.

Oversaw a team of trainers and designed training curriculum. Improved performance metrics for new employees through effective training methods.

Conducted training sessions for new hires and provided mentorship. Achieved high satisfaction scores among trainees.

Supervised customer service representatives and provided coaching. Maintained high retention rates through effective performance management.

Currently enrolled in Google's Project Management Program Certification, focusing on essential project management skills and methodologies.

Bachelor of Applied Arts in Cinematography & Documentary Film Making, focusing on the art and techniques of film production and storytelling through visual media.