I’m seeking an internship/entry-level desktop support role or office assistant role where I can apply hands-on troubleshooting, grow toward systems administration or office operations, and work in a collaborative, user-focused environment.
Looking for a job
Raheem Smith
@raheemsmith
Entry-level IT support specialist focused on user-first technical support.
United StatesWhat I'm looking for
I am an entry-level IT support specialist currently training at Lindsey Hopkins Technical College and pursuing A+ certification, with hands-on experience resolving hardware and software issues for students and staff.
I have supported device setup, OS installations, device imaging, network connectivity, and lab deployments while reducing downtime and improving classroom readiness. I collaborate with colleagues to troubleshoot complex issues and improve resolution efficiency.
I have foundational knowledge of DNS, DHCP, TCP/IP (IPv4/IPv6), experience using Ping and Traceroute, and lab experience managing user accounts, password resets, group policies, and Azure AD/Active Directory.
Experience
Work history, roles, and key accomplishments
LC
IT Support Specialist
Lindsey Hopkins Technical College
Aug 2024 - Jul 2026 (1 year 11 months)
Delivered comprehensive IT support to 50+ students and staff weekly, resolving complex hardware, software, and connectivity issues across desktops, laptops, printers, and mobile devices to ensure 99% classroom and operational readiness.
Executed end-to-end system lifecycle management, including OS imaging (Windows 10/11), software deployment, driver updates, and peripheral configuration.
Education
Degrees, certifications, and relevant coursework
LC
Lindsey Hopkins Technical College
Certification, Computer Systems/Information Technology
2024 - 2026
Grade: 4.0
Completed comprehensive training covering Core 1 (220-1201) and Core 2 (220-1202) exam objectives, including hardware, networking, security, and operational procedures.
MS
Miami Senior High School
High School Diploma, General Studies
2023 - 2025
Completed secondary education with a High School Diploma, preparing for postsecondary technical studies.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
0-0 USD
Social media
Interested in hiring Raheem?
You can contact Raheem and 90k+ other talented remote workers on Himalayas.
Message RaheemGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
