Open to opportunities

Brandon Vazquez

@brandonvazquez

I am an IT Support Specialist delivering reliable troubleshooting, system configuration, and user-focused technical support.

United States

Message

What I'm looking for

I seek an IT support role offering hands-on remote and onsite troubleshooting, Active Directory/Office 365 administration, opportunities to implement upgrades, and a collaborative team that supports career growth.

I am a detail-oriented IT Support Specialist with experience providing both remote and onsite support across education and corporate environments.

In my current role at Lincoln County School District I install, configure, repair, and support computing hardware, software, and peripherals for PC, Apple, and Google systems while maintaining the work order system and prioritizing tasks.

I have hands-on experience with Active Directory, Office 365 Administration, Microsoft Exchange Server, ConnectWise, LabTech, VoIP provisioning, PuTTY, and Cat5 cabling. I hold CompTIA A+, CompTIA Network+, and Cisco Essentials certifications.

I prioritize clear communication and end-user training to resolve complex technical issues efficiently and restore productivity. I am seeking opportunities to apply my troubleshooting and system-configuration expertise while contributing to technology upgrades and team-driven IT initiatives.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Lincoln County School District

Nov 2021 - Present (3 years 9 months)

Install, configure, repair, and support PC, Apple, and Google systems while providing end-user training and managing work orders to improve technology reliability and uptime.

Windows 10 MacOS Active Directory Ticketing Systems

IT Support Technician

Anexeon

Mar 2021 - Nov 2021 (8 months)

Managed and triaged ConnectWise tickets, deployed and configured computers and VoIP systems, and resolved Active Directory and Office 365 account issues to maintain client operations.

Active Directory Office 365 Remote Support

IT Support Specialist

Orbis Solutions

Jul 2017 - Mar 2021 (3 years 8 months)

Troubleshot network, hardware, and software issues both remotely and onsite, created and managed Active Directory accounts, and migrated clients between remote management platforms to streamline support.

Active Directory Remote Support Software Deployment Remote Management

Tech Support Tier I

Maverick Aviation Group

May 2016 - Jun 2016 (1 month)

Provided Tier I support for hardware, software, and networking issues, created Cat5 cables, configured network printers, and joined devices to domains to support daily operations.

Cat 5 Network Printer Configuration

Customer Care Specialist

First Service Residential

Oct 2014 - Sep 2015 (11 months)

Handled escalated customer inquiries, billing questions, and service requests, restoring customer trust through conflict resolution and consistent follow-through.

Customer Service Conflict Resolution Ticketing