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Pharrell Rose

@pharrellrose

IT support candidate with hands-on Windows Server and Active Directory experience, including a configured domain controller and workstation-hardening GPOs.

United States

Message

At University City Housing, I provided hands-on tech support to residents and office staff, troubleshooting printer setup, home network connectivity, phones, modems, and login/access systems.

I built an Active Directory lab with a domain controller, configured DNS/DHCP using a standard OU structure, and created and tested GPOs for workstation hardening and policy enforcement. I hold CompTIA Security+ and CompTIA A+ Core 2 certifications and am pursuing a B.S. in Cloud & Network Engineering.

Experience

Work history, roles, and key accomplishments

Current

Amazon Delivery Driver

Current

SOAR Logistics

Jun 2026 - Present (4 months)

Delivered 250+ packages per shift while meeting weekly volume targets and maintaining on-time reliability. Sequenced routes to finish under 7 hours and absorbed additional packages from other routes to support team performance.

Route Planning Time Management Safety Compliance Delivery Operations

Lot Attendant

Audi Cary

Dec 2025 - May 2026 (5 months)

Greeted and directed customers to the correct service point, reducing wait-time confusion. Resolved day-to-day service lane issues on the spot to keep workflow moving without escalation.

Customer Service Problem Solving Communication Skills

Lead Porter

University City Housing

Aug 2023 - Sep 2025 (2 years 1 month)

Provided hands-on tech support to residents and office staff, resolving printer setup and network connectivity issues. Served as point of contact for resident technology problems and maintained on-call availability during high-demand shifts.

Technical Support Troubleshooting Printer Setup Network Connectivity Customer Service