Carl ValmeCV
Open to opportunities

Carl Valme

@carlvalme

Self-taught IT Support Specialist with hands-on experience in troubleshooting.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my IT skills in a collaborative environment, with opportunities for growth and learning.

As a self-taught IT Support Specialist, I have developed a strong foundation in both Windows and Linux environments, complemented by hands-on experience in Active Directory. My journey began with a passion for technology, leading me to build a virtual lab that simulates real-world help desk scenarios. This initiative allowed me to practice essential skills such as user management, password resets, and network diagnostics, all of which are crucial in providing effective IT support.

In my current role at C & C General Contracting, I have honed my abilities in installing, configuring, and troubleshooting various devices, including desktops, laptops, and printers. I take pride in resolving Office 365 and connectivity issues for both on-site and remote users, ensuring that all staff, including executives, have seamless access to technology. My commitment to maintaining an up-to-date inventory and managing hardware lifecycles has been instrumental in optimizing our IT operations.

Additionally, I am currently pursuing my CompTIA Network+ certification to further enhance my technical expertise. I am dedicated to continuous learning and improvement, and I thrive in environments where I can contribute to high-quality service and support.

Experience

Work history, roles, and key accomplishments

CC
Current

IT Support Specialist

C & C General Contracting

Jan 2020 - Present (5 years 6 months)

Installed, configured, and troubleshooted desktops, laptops, printers, and network devices. Resolved Office 365 and connectivity issues for on-site and remote users, including executive staff.

SP
Current

Technical Apprentice

Self-Guided Lab Projects

Jan 2025 - Present (6 months)

Built Linux and Windows Server virtual environments using VirtualBox. Practiced 20+ Linux commands including navigation, file permissions, and user management.

MC

Technician

Mount Olive Church

Jan 2017 - Dec 2020 (3 years 11 months)

Delivered desktop support across the church, resolving software, hardware, and printer issues. Assisted in deploying IT assets and documenting equipment inventory.

Education

Degrees, certifications, and relevant coursework

CompTIA logoCO

CompTIA

Certification, Information Technology

Currently pursuing CompTIA Network+ certification to enhance knowledge in network infrastructure, protocols, and security. Planning to obtain CompTIA Security+ certification to further specialize in cybersecurity principles and practices.

Tech stack

Software and tools used professionally

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