Carl Valme
@carlvalme
Self-taught IT Support Specialist with hands-on experience in troubleshooting.
What I'm looking for
As a self-taught IT Support Specialist, I have developed a strong foundation in both Windows and Linux environments, complemented by hands-on experience in Active Directory. My journey began with a passion for technology, leading me to build a virtual lab that simulates real-world help desk scenarios. This initiative allowed me to practice essential skills such as user management, password resets, and network diagnostics, all of which are crucial in providing effective IT support.
In my current role at C & C General Contracting, I have honed my abilities in installing, configuring, and troubleshooting various devices, including desktops, laptops, and printers. I take pride in resolving Office 365 and connectivity issues for both on-site and remote users, ensuring that all staff, including executives, have seamless access to technology. My commitment to maintaining an up-to-date inventory and managing hardware lifecycles has been instrumental in optimizing our IT operations.
Additionally, I am currently pursuing my CompTIA Network+ certification to further enhance my technical expertise. I am dedicated to continuous learning and improvement, and I thrive in environments where I can contribute to high-quality service and support.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
C & C General Contracting
Jan 2020 - Present (5 years 6 months)
Installed, configured, and troubleshooted desktops, laptops, printers, and network devices. Resolved Office 365 and connectivity issues for on-site and remote users, including executive staff.
Technical Apprentice
Self-Guided Lab Projects
Jan 2025 - Present (6 months)
Built Linux and Windows Server virtual environments using VirtualBox. Practiced 20+ Linux commands including navigation, file permissions, and user management.
Technician
Mount Olive Church
Jan 2017 - Dec 2020 (3 years 11 months)
Delivered desktop support across the church, resolving software, hardware, and printer issues. Assisted in deploying IT assets and documenting equipment inventory.
Education
Degrees, certifications, and relevant coursework
CompTIA
Certification, Information Technology
Currently pursuing CompTIA Network+ certification to enhance knowledge in network infrastructure, protocols, and security. Planning to obtain CompTIA Security+ certification to further specialize in cybersecurity principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
carlvalme.wordpress.comJob categories
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