Carl Valme

As a self-taught IT Support Specialist, I have developed a strong foundation in both Windows and Linux environments, complemented by hands-on experience in Active Directory. My journey began with a passion for technology, leading me to build a virtual lab that simulates real-world help desk scenarios. This initiative allowed me to practice essential skills such as user management, password resets, and network diagnostics, all of which are crucial in providing effective IT support.

In my current role at C & C General Contracting, I have honed my abilities in installing, configuring, and troubleshooting various devices, including desktops, laptops, and printers. I take pride in resolving Office 365 and connectivity issues for both on-site and remote users, ensuring that all staff, including executives, have seamless access to technology. My commitment to maintaining an up-to-date inventory and managing hardware lifecycles has been instrumental in optimizing our IT operations.

Additionally, I am currently pursuing my CompTIA Network+ certification to further enhance my technical expertise. I am dedicated to continuous learning and improvement, and I thrive in environments where I can contribute to high-quality service and support.