Christopher Blanche

I’m a strategic problem solver with 7+ years of experience managing complex multi-site infrastructures. I focus on automating identity management and scaling IT operations to improve security, uptime, and responsiveness across MSP and enterprise environments.

In my current role, I administer enterprise Active Directory, M365, Google Workspace, and Okta, while delivering Level 2 and 3 support and resolving escalations. I improved team scheduling with a centralized calendar dashboard, and reduced user provisioning time by 30% through automated Okta Workflows and BambooHR integration—backed by clear user documentation and KBs built in Confluence and SharePoint.

Previously, I supported field technicians as a Lenovo Product Support Engineer by reproducing customer issues in the lab and delivering actionable troubleshooting plans. I spearheaded knowledge base refreshes that reduced repeat support requests by 15% and 30%, and I’ve also supported remote management deployments and remote troubleshooting for macOS, ChromeOS, and Windows as an IT Analyst contractor.