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@raganmorales
Impact-focused Human Resources professional with expertise in recruitment and payroll.
I am an impact-focused Human Resources professional with a strong background in recruitment, payroll, and employee engagement. My experience includes streamlining HR processes and ensuring compliance while fostering a positive workplace culture. I have a proven track record of implementing employee engagement initiatives that increased retention rates by 20% and enhancing the efficiency of coworker misconduct investigations through process improvements.
In my role as Human Resources Office Manager at Cavalier Courier Logistics, I successfully managed payroll processes, designed and executed employee training programs, and strengthened organizational compliance through rigorous policy review and enforcement strategies. My ability to collaborate with teams to achieve organizational goals has been key to improving employee satisfaction and driving efficiency in HR operations.
With a Bachelor of Science in Criminal Justice from Southern New Hampshire University, I am committed to continuous professional development and leveraging my skills in accounting, onboarding, and conflict resolution to contribute positively to any organization.
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Work history, roles, and key accomplishments
Cavalier Courier Logistics
Jul 2020 - Feb 2025 (4 years 7 months)
Streamlined HR support processes by training the team on salary structures and benefit plans. Implemented employee engagement initiatives that increased retention rates by 20%.
State Farm
Aug 2018 - Jul 2020 (1 year 11 months)
Traveled monthly to corporate headquarters for in-house training, acquiring advanced sales techniques to effectively promote and sell insurance policies. Managed inbound and outbound calls for insurance inquiries, directing clients to appropriate resources while providing accurate, up-to-date policy information to enhance customer satisfaction.
Texas Car Title and Payday Loan Services
Feb 2013 - Aug 2018 (5 years 6 months)
Engaged with prospective applicants to promote new loan opportunities, consistently meeting monthly target quotas by driving interest and effectively communicating loan benefits. Processed new loan applications, ensuring clients had a thorough understanding of loan laws, terms, and contracts, enhancing client compliance and satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Science, Criminal Justice
Currently pursuing a Bachelor of Science in Criminal Justice. The program focuses on the study of the criminal justice system, including law enforcement, courts, and corrections.
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