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Ragan Morales

@raganmorales

Impact-focused Human Resources professional with expertise in recruitment and payroll.

Zimbabwe
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What I'm looking for

I am looking for a role that fosters growth, values employee engagement, and emphasizes compliance.

I am an impact-focused Human Resources professional with a strong background in recruitment, payroll, and employee engagement. My experience includes streamlining HR processes and ensuring compliance while fostering a positive workplace culture. I have a proven track record of implementing employee engagement initiatives that increased retention rates by 20% and enhancing the efficiency of coworker misconduct investigations through process improvements.

In my role as Human Resources Office Manager at Cavalier Courier Logistics, I successfully managed payroll processes, designed and executed employee training programs, and strengthened organizational compliance through rigorous policy review and enforcement strategies. My ability to collaborate with teams to achieve organizational goals has been key to improving employee satisfaction and driving efficiency in HR operations.

With a Bachelor of Science in Criminal Justice from Southern New Hampshire University, I am committed to continuous professional development and leveraging my skills in accounting, onboarding, and conflict resolution to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

SF

Licensed Insurance Agent

State Farm

Aug 2018 - Jul 2020 (1 year 11 months)

Traveled monthly to corporate headquarters for in-house training, acquiring advanced sales techniques to effectively promote and sell insurance policies. Managed inbound and outbound calls for insurance inquiries, directing clients to appropriate resources while providing accurate, up-to-date policy information to enhance customer satisfaction.

TS

Loan Sales Rep

Texas Car Title and Payday Loan Services

Feb 2013 - Aug 2018 (5 years 6 months)

Engaged with prospective applicants to promote new loan opportunities, consistently meeting monthly target quotas by driving interest and effectively communicating loan benefits. Processed new loan applications, ensuring clients had a thorough understanding of loan laws, terms, and contracts, enhancing client compliance and satisfaction.

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University logoSU

Southern New Hampshire University

Bachelor of Science, Criminal Justice

Currently pursuing a Bachelor of Science in Criminal Justice. The program focuses on the study of the criminal justice system, including law enforcement, courts, and corrections.

Tech stack

Software and tools used professionally

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