Open to opportunities

Fouad Rawass

@fouadrawass

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Innovating IT solutions with expertise, efficiency, and adaptability.

Lebanon

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What I'm looking for

Seeking a challenging role in IT that leverages my networking expertise and passion for innovative solutions to drive business efficiency and growth.

I am a skilled IT professional with extensive experience in network troubleshooting, CRM systems, IT infrastructure management, and Windows Server administration. With a background in both IT support and sales, I have successfully contributed to the growth of companies by streamlining operations and implementing efficient systems. I am passionate about IT technologies, problem-solving, and delivering impactful solutions. Fluent in Arabic and English, I bring a diverse skill set and strong soft skills, including adaptability and teamwork, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

ProMobile Group

Apr 2024 - Present (1 year 1 month)

Advised customers on mobile devices and service plans, achieving a 15% increase in monthly sales. Exceeded sales targets through effective promotion and customer engagement while managing inventory and providing after-sales support.

Customer Engagement Sales Strategy Inventory Management

IT & Marketing Specialist

Rüya Group

Apr 2020 - Apr 2024 (3 years 11 months)

Implemented a CRM system to improve customer data accuracy and streamline marketing processes. Developed marketing campaigns that increased sales revenue by 20%. Managed IT infrastructure and provided technical support, ensuring seamless operations.

CRM Marketing Campaigns Technical Support Data Analysis

IT Support Specialist

Al Hayat International School

Jan 2018 - Jan 2019 (11 months)

Provided technical support to over 20 users, resolving hardware, software, and network issues. Played a key role in upgrading IT infrastructure, reducing system downtime by 25% and achieving a 98% user satisfaction rate.

Technical Support Network Issue Resolution IT Infrastructure Upgrade

Part-Time IT Support Specialist

NGO Itihad

Jan 2018 - Jan 2019 (11 months)

Managed IT infrastructure independently, troubleshooting and resolving technical issues under tight deadlines. Assisted in implementing modern technology solutions to improve system efficiency.

Technical Troubleshooting Problem Solving Time Management

IT Support Intern

ACI International

Oct 2016 - Jan 2018 (1 year 3 months)

Assisted users with computer and software issues, troubleshooting hardware/software problems efficiently. Installed and configured software, ensuring system optimization for users while participating in team training sessions.

User Support Installation Optimization Team Collaboration