Rafael Ortiz

In charge of the training for the healthcare team of selected information systems that support the clinical documentation system (Cerner).
Trainer in English and Spanish language in clinical documentation system and Annual Mandatory Training (RELIAS LMS).
Responsible for the educational curriculum required to teach clinical and non-clinical end users so that they meet competency requirements.

Cognitive Biases, and Emotional Intelligence in Negotiation Professor.
Develop negotiation workshops with roll-play methodology according to the Harvard Project.
Assess student performance in order to improve their proficiency

Business Consultant focused on developing processes to achieve business goals and high standards of performance and productivity in employees.
KPI´s design expert to accurate the management decision making.
Implement coaching sessions (one-on-one) with managers and area directors.

Defined the annual organizational strategic planning with key indicators with the general manager and the other staff members
Protected the organization’s assets and member’s financial investment
Tracked, controlled, and assessed the main responsibilities of the General Manager

Developed policies, sales, and negotiation training programs, coaching for sales and marketing team, clients, and commercial stakeholders.
Innovated new sales training methodologies, ensuring the implementation and development of commercial team training programs.
Trainer in self-care protocols for patients with renal disease and dialysis.

Monitored, measured, and implemented training programs for the sales force to get the sales quota and the main sales and marketing key performance indicators.
Responsible for the training process of the sales and marketing team, and for the sales force excellence (SFE) programs.
Developed and implemented sales, coaching and negotiation techniques in Central and South America.