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Radhika TK

@radhikatk

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Experienced Technical Communications Manager with 15 years of exp with a passion for science

India

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my communication skills to enhance user experience and drive product success.

I am a dynamic and results-oriented Technical Communications Manager with over 15 years of experience in bridging the gap between technical experts and non-technical audiences. My passion for science and technology drives me to distill complex concepts into simple, easy-to-understand information. I have a proven track record of leveraging data analysis and channel management to optimize communication strategies.

Throughout my career, I have successfully created comprehensive user guides, regulatory-compliant documentation, and training modules that have significantly improved user onboarding and reduced customer support inquiries. My experience spans various domains, including healthcare and fintech, where I have collaborated with multidisciplinary teams to enhance product understanding and engagement.

As a passionate user advocate, I thrive on fostering collaboration and ensuring that communication strategies resonate with diverse audiences. I am committed to continuous learning and adapting to new challenges, always striving to deliver high-quality documentation that meets the needs of users and stakeholders alike.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Communications Manager

Current

nference Labs

Jul 2021 - Present (4 years)

Led the creation of comprehensive user documentation and regulatory-compliant materials for medical AI products. Developed training modules and standardized product videos, enhancing user onboarding and reducing support inquiries. Collaborated with multidisciplinary teams to optimize communication strategies.

Technical Writing Regulatory User Training Video Production Stakeholder Engagement Content Strategy Machine Learning Communication Skills

Technical Writing Manager

Razorpay

Dec 2018 - Jul 2020 (1 year 7 months)

Implemented documentation standards that significantly reduced customer support tickets. Curated legacy documentation and created FAQs and integration guides, improving user engagement and reducing integration time for new customers.

Customer Engagement API Documentation Technical Writing User Experience Integration Guides Collaboration Communication Skills Project Management

Senior Technical Writer, Scrum Master

Anuta Networks

Feb 2013 - Dec 2018 (5 years 10 months)

Managed content development for various product documents and strategized content delivery. Collaborated with multiple stakeholders to enhance product understanding and documentation consistency.

Content Development Technical Writing Content Strategy Documentation Management Communication Skills Project Management

Information Engineer

NetApp India Pvt Ltd

Mar 2010 - Feb 2013 (2 years 11 months)

Authored technical guides for network and storage management, contributing to increased user adoption. Actively participated in community engagement to improve documentation quality and user satisfaction.

Technical Writing Community Engagement Technical Documentation Collaboration Communication Skills Problem Solving

Technical Writer

Collabis India Pvt Ltd

Jul 2008 - Feb 2010 (1 year 7 months)

Executed complex publication projects, ensuring high-quality deliverables. Collaborated with various teams to gather information and produce installation documentation for biomedical instrumentation.

Technical Writing Project Management Collaboration Editing Proofreading Quality Assurance Communication Skills Time Management

Functional Consultant

Sysarris Software Pvt Ltd

Jan 2002 - Feb 2003 (1 year 1 month)

Translated scientific requirements into functional specifications, aiding in software customization and algorithm development. Involved in testing and improving product usability.