Radha Poswal
@radhaposwal
I resolve international customer issues across chat, email, and voice support.
IndiaWhat I'm looking for
I'm currently supporting Revolut users through live chat and email, resolving account, product, and service-related issues with clear, personalized communication.
I've supported international customers at iQor and Tech Mahindra across chat and voice channels, troubleshooting concerns, managing high-volume interactions, and escalating complex cases when needed. I explain technical information simply while maintaining empathy, accuracy, and professionalism.
With a BCA background and interest in technology, digital products, AI, and customer experience, I work comfortably in remote, digitally connected environments using Slack, CRM platforms, and AI productivity tools.
Experience
Work history, roles, and key accomplishments
Support Revolut users through live chat and email, resolving account, product, and service-related issues. Collaborate with colleagues via Slack and handle multiple conversations while maintaining accuracy and empathy.
Customer Support Executive
Provided voice-based customer support to international customers, handling high-volume interactions and troubleshooting concerns. Maintained professionalism and empathy while delivering clear solutions.
International Customer Support
iQor India Services Pvt. Ltd.
Provided international customer support through chat in a high-volume environment, troubleshooting issues and providing clear resolutions. Managed multiple conversations while maintaining quality and accuracy.
Education
Degrees, certifications, and relevant coursework
Chaudhary Charan Singh University
Bachelor of Computer Applications, Computer Applications
2022 - 2025
Pursued a Bachelor of Computer Applications degree, gaining a strong foundation in technology and digital products.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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