Open to opportunities

Payal Yende

@payalyende

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Experienced customer care professional with a passion for problem-solving.

India

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What I'm looking for

I am seeking a challenging role where I can leverage my interpersonal skills and contribute to a positive customer experience.

I am an experienced customer care professional with over a year of experience in providing exceptional support and service. My journey began at Genesis Infocom, where I honed my skills in understanding customer needs and resolving issues efficiently. I thrive in fast-paced environments, ensuring that customers leave satisfied and happy.

At Revolut, I further developed my expertise in handling customer inquiries through various channels, including live chat and phone support. My ability to collaborate with international teams allowed me to tackle complex customer issues effectively. I am dedicated to generating sales and revenue while maintaining a high standard of customer service.

Experience

Work history, roles, and key accomplishments

Support Specialist

Revolut

Apr 2024 - Present (1 year 2 months)

Delivered first-class front-line customer service via app, live chat, and phone, representing Revolut online. Collaborated internationally with other teams to resolve customer issues and managed domestic and international money transactions and currency exchange.

Customer Service Live Chat Support Phone Support Collaboration Currency Exchange Problem Solving Communication

E-Support Officer (Customer Support)

Genesis Infocom

May 2022 - Present (3 years 1 month)

Provided effective customer support in a fast-paced environment, understanding customer needs and handling complaints. Prioritized workloads to resolve critical issues, monitored transactions, and managed risks to generate sales and revenue.

Customer Support Risk Management Transaction Monitoring Problem Solving Analytical Skills

Education

Degrees, certifications, and relevant coursework

Unknown

SSC, General Studies

Grade: 84%

Completed secondary school education with a strong academic performance, achieving 84%. This foundational education provided a broad understanding across various subjects.

Unknown

HSC, General Studies

Grade: 82%

Activities and societies: Stood first in the college in HSC examination.

Completed higher secondary education with a notable achievement of 82%. This period focused on advanced studies, preparing for university-level education.

Unknown

Bachelor of Art, Arts

Grade: 73.90%

Activities and societies: Secured first rank in intercollegiate essay completion. Annual publication of a college where my article was published.

Pursued a Bachelor of Art degree, completing the program with a 73.90% grade. This degree provided a comprehensive understanding of arts and humanities.

Unknown

Master of Art, Sociology

Grade: 62%

Completed a Master of Art degree in Sociology, achieving a 62% grade. This advanced study deepened knowledge in sociological theories and research methods.