Looking for a job

Laique Ahmed

@laiqueahmed

Support Specialist at Revolut who resolved complex inquiries about international wires, crypto trading, and stock investments.

India

Message

What I'm looking for

I’m looking for an opportunity where I can keep learning, take on challenges, and contribute according to the company’s requirements.

At Revolut, I managed complex technical inquiries through live chat, troubleshooting multi-currency accounts, international wires, crypto trading, and stock investments. I explained financial and trading concepts in clear, actionable steps while sustaining a 95%+ quality score.

Previously, I provided technical support to US customers at TechMahindra, resolving device, network, account, and billing issues. At Concentrix, I supported the team as a subject matter expert, handled advisor queries, and worked with Salesforce and JIRA.

Experience

Work history, roles, and key accomplishments

Support Specialist

Revolut

Dec 2025 - Jun 2026 (6 months)

Managed and resolved complex technical inquiries via live chat, troubleshooting multi-currency accounts, international wires, crypto trading, and stock investments. Sustained a 95%+ quality score and handled 7 parallel chat sessions concurrently.

Live Chat Troubleshooting Multi Currency Accounts Swift SEPA Crypto Trading Investing Quality Assurance First Contact Resolutions

Sr. Technical Support

TechMahindra

Mar 2024 - Nov 2025 (1 year 8 months)

Provided technical support to US customers, resolving device, network, and account issues. Handled billing concerns and ensured quick and effective resolutions.

Technical Support Troubleshooting Billing Customer Service

Subject Matter Expert

Concentrix

Jan 2022 - Mar 2024 (2 years 2 months)

Provided customer engagement via chat, outbound, and email support. Supported the team as an SME, handled advisor queries, and maintained KPIs like CSAT, AHT, and productivity.

Salesforce Jira Customer Support KPI Management CSAT AHT Productivity