Anjali User
@anjaliuser21
I resolve complex customer onboarding issues and build strategic partnerships that drive growth.
IndiaWhat I'm looking for
At Revolut, I support customers through account setup and onboarding, verify identity documents from users across 30+ countries, and resolve queries through in-app chat. I also mentor new team members and conduct root cause analysis to improve processes and customer experience.
I've delivered high-volume client service at Allscripts, Mphasis, and Concentrix, earning CSAT scores above 90%, a 95% first-contact-resolution score, and Best Employee of the Quarter recognition. Alongside customer operations, I've built university and B2B partnerships, led teams of up to 30 associates, researched markets, and supported product development and business growth initiatives.
Experience
Work history, roles, and key accomplishments
Assists users through the account setup journey by verifying personal details and guiding them through required documentation steps. Communicates with customers via in-app chat to resolve onboarding-related queries and provides real-time support.
Education
Degrees, certifications, and relevant coursework
Pune University
Bachelor of Arts, Psychology
2017 - 2020
Bachelor in Arts-Psychology from Pune University, Maharashtra, India, from June 2017 to May 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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