Santhosh P R

I’m a Program Manager with 8+ years of experience in end-to-end service operations, last-mile delivery, and service fulfillment. I’ve built strong delivery performance by managing inbound and outbound operations while hitting customer-facing metrics and optimizing costs.

At Amazon, I managed end-to-end service delivery programs, leading 20+ associates to achieve SLA and customer targets. I improved customer satisfaction by 25%, reduced customer contacts by 40% through process optimization, launched Unified Delivery & Service (UDS) for seamless coordination, and strengthened service outcomes by improving first-contact resolution by 15% and service delivery time by 12%.

I also bring a people-first operating style—designing and implementing training programs that improved productivity and reduced escalations by 20%, along with structured performance management and coaching. Most recently, I managed end-to-end operations for an event venue rental business, handling booking coordination, vendor management, and customer handling to ensure seamless event execution.